Open To Work
Sean Enniss
Newark,NJ
Work Preference
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
Peerless Umbrella, Inc.
07.2023 - 03.2026
- Lead a team of 7 customer service representatives, implementing performance metrics and coaching strategies that improved customer scores by 5%.
- Supervised daily operations, ensuring adherence to customer service standards and policies.
- Trained and mentored staff on effective communication and conflict resolution techniques.
- Streamline daily support operations by introducing ticketing protocols and CRM enhancements, encouraging faster response times.
- Resolve escalated customer issues in a timely and professional manner, ensuring both customer satisfaction and customer loyalty.
- Analyze service trends and feedback to identify process gaps, increase customer service productivity, and improve warehouse efficiency.
- Collaborate with cross-functional departments, including Sales and Logistics, to create seamless order fulfillment and post-sale support.
- Created customer support strategies to increase customer retention.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
Client Services & Operations Lead
Peerless Umbrella, Inc.
12.2021 - 07.2023
- Directed end-to-end order lifecycle through ERP and digital platforms, reducing fulfillment delays and boosting operational efficiency across departments.
- Partnered with Sales, Production, and Logistics to align service delivery with client expectations, driving an 8% improvement in on-time order completion.
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
- Led cross-functional teams to optimize production schedules and reduce lead times for order fulfillment.
- Managed vendor relationships and negotiated service terms, ensuring quality control and minimizing order discrepancies across high-volume accounts.
- Delivered strategic feedback to product teams based on customer trends, influencing product enhancements and expanding client customization options.
Property Manager
The Andrews Organization
10.2017 - 11.2021
- Managed a diverse portfolio of residential and commercial condominiums and cooperatives in high-profile neighborhoods, including Tribeca, Upper West Side, Greenwich Village, SoHo, and NoHo.
- Supervised a diverse team of 40-50 building staff, including doormen, front desk, maintenance, and cleaning personnel across multiple properties, ensuring efficient operations and quality service delivery.
- Oversaw building budgets ranging from $700K for smaller properties with 5-8 units to $40 million for larger buildings with 20+ units, ensuring financial efficiency and alignment with operational goals.
- Collaborated with board members of co-op and condominium buildings to approve annual budgets, providing strategic input and ensuring alignment with financial goals.
- Coordinated and executed building maintenance and repair projects, ensuring timely completion to preserve property value and enhance resident satisfaction.
- Managed vendor relationships, negotiating contracts to reduce costs while maintaining service quality.
- Oversaw daily operations of residential and commercial properties, ensuring tenant satisfaction and compliance with regulations.
Assistant Property Manager
The Andrews Organization
10.2014 - 10.2017
- Provided critical support to a team of 6-8 Senior Managers, handling vendor proposal follow-ups, timely email responses, call management, detailed report preparation, and accurate minute-taking during Board meetings.
- Cultivated relationships with residents and vendors, ensuring prompt, effective resolution of inquiries or concerns.
- Coordinated vendor appointments and managed the procurement process, ensuring the timely availability of proposals for Board review and approval.
- Managed tenant inquiries, ensuring prompt resolution and enhancing resident satisfaction.
- Performed monthly financial analysis for properties, identifying discrepancies and proactively contacting residents with outstanding balances exceeding 15 days.
- Collaborated with property management teams to resolve issues, streamline processes, and enhance operational efficiency.
- Organized and maintained property files, ensuring compliance with company policies and regulatory requirements.
- Coordinated maintenance requests and follow-ups, improving response efficiency and service quality.
Various Management & Operations Roles
Fairfield Inn & Suites by Marriott
05.2005 - 09.2014
- Held several positions of increasing responsibility, focused on guest services, team supervision, and sales management.
Education
Bachelor of Business Administration - Management
Berkeley College
Woodland Park, NJSkills
- Strategic Leadership
- Operations Management
- Customer Experience Management
- Conflict Relations
- Client Retention
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Customer relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Supervisor
Peerless Umbrella, Inc.
07.2023 - 03.2026
Client Services & Operations Lead
Peerless Umbrella, Inc.
12.2021 - 07.2023
Property Manager
The Andrews Organization
10.2017 - 11.2021
Assistant Property Manager
The Andrews Organization
10.2014 - 10.2017
Various Management & Operations Roles
Fairfield Inn & Suites by Marriott
05.2005 - 09.2014
Bachelor of Business Administration - Management
Berkeley College