Sean Frederick
TRAC Manager
Tucson,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Driven student leveraging studies in Mechanical Engineering Technology seeks real-world experience in the off-road suspension industry. Offers strong interpersonal and task prioritization skills.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Toyota Rent-a-Car (TRAC) Manager
Precision Toyota
Tucson, AZ
06.2021 - Current
- Coordinated with service and sales teams to manage inventory, adjust orders and handle logistics.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Delivered training for staff development, change management and materials, process and technical controls.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Toyota Rent-a-Car Agent
Precision Toyota
Tucson, AZ
03.2019 - 06.2021
- Managed multiple tasks in high-volume environment.
- Provided rental vehicles to customers in a quick and safe manner, to include ensuring cleanliness of rental vehicles
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exceeded goals through effective task prioritization and great work ethic.
Lot Attendant
Precision Toyota
Tucson, AZ
07.2018 - 03.2019
- Parked and retrieved cars according to customer needs.
- Escorted drivers to vehicles and helped load or carry large items.
- Moved cars around lot to increase space efficiency.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Team Leader
United States Army
Buckley AFB, CO
02.2014 - 11.2017
- Supervised up to 3 personnel on the operations watch floor.
- Reviewed over 300 time-sensitive reports per week before dissemination.
- Assisted and supervised multiple high priority events on the operations watch floor.
- Trained all three individuals on Tier 3 certification with an average passing rate of 90%.
- Mentored each soldier to foster their professional growth and education.
- Briefed 20+ commanders and decision makers on high-impact events
Signals Intelligence Analyst (35N)
United States Army
Buckley AFB, CO
02.2014 - 11.2017
- Gathered, sorted, and scanned intercepted messages to isolate valid intelligence.
- Operated automated data processing equipment for signals intelligence collection, processing and reporting.
- Prepared technical, tactical and time sensitive intelligence reports.
- Wrote over 300 high priority reports vital to the U.S. Army and National Security Agency.
- Researched, summarized, and conferred critical information in over 150 briefings.
Education
Bachelor of Science - Mechanical Engineering Technology
ECPI University
Virginia Beach, VA 03.2021 - Current
No Degree - Signals Intelligence
Cochise College
Douglas, AZ 05.2014 - 11.2014
High School Diploma -
Academy of Tucson High School
Tucson, AZ 08.2008 - 05.2012
Skills
Staff Management
Strategic planning
Multitasking Abilities
Problem-Solving
Critical Thinking
Decision Making
Accomplishments
- Recipient of many awards and decorations to include two Army Achievement Medals and an Army Good Conduct Medal
- Won Soldier of the Year competition for fiscal year 2015
- Combatives Level 2 qualified
Hobbies
I love fixing, upgrading, and off roading my 2011 Jeep Grand Cherokee. One day I hope to build it into something that can take on the terrain in Johnson Valley, CA.
Timeline
Toyota Rent-a-Car (TRAC) Manager
Precision Toyota
06.2021 - Current
Bachelor of Science - Mechanical Engineering Technology
ECPI University
03.2021 - Current
Toyota Rent-a-Car Agent
Precision Toyota
03.2019 - 06.2021
Lot Attendant
Precision Toyota
07.2018 - 03.2019
No Degree - Signals Intelligence
Cochise College
05.2014 - 11.2014
Team Leader
United States Army
02.2014 - 11.2017
Signals Intelligence Analyst (35N)
United States Army
02.2014 - 11.2017
High School Diploma -
Academy of Tucson High School
08.2008 - 05.2012