Valeria Carrasco
San Antonio,TX
Summary
Highly effective at anticipating and accommodating customer needs. Friendly, punctual, and enthusiastic team player that brings a strong work ethic, interpersonal skills, and customer service expertise. Ready to use my knowledge and experience to its fullest potential.
Overview
13
13
years of professional experience
Work History
Rent A Toyota Professional
Vic Vaughan Toyota of Boerne
04.2017 - Current
- Trained new employees on company policies, software usage, sales techniques, and customer service best practices.
- Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Proactively communicated with clients regarding upcoming reservations or changes in vehicle availability to avoid any inconvenience or dissatisfaction later on.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Head Hostess
Green Vegetarian Cuisine
09.2013 - 12.2016
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Whataburger
06.2011 - 08.2012
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Maintained high standards of customer service during high-volume, fast paced operations.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Exercise Science
Texas A&M University-San Antonio
One University Way, San Antonio, TX 7822405.2025
Associate of Arts -
San Antonio College
1819 N Main Ave, San Antonio, TX 7821705.2015
High School Diploma -
Douglas MacArthur High School
2923 MacArthur View, San Antonio, TX 7821706.2012
Skills
- Organized and efficient in any task given
- Thrives in fast-paced environment
- Courteous, professional demeanor
- Excellent oral communication skills to effectively interact with customers
- Fluent in both Spanish and English
- Committed Team Player
- Cash handling Experience
- Skilled at conflict resolution
Timeline
Rent A Toyota Professional
Vic Vaughan Toyota of Boerne
04.2017 - Current
Head Hostess
Green Vegetarian Cuisine
09.2013 - 12.2016
Cashier
Whataburger
06.2011 - 08.2012
Bachelor of Science - Exercise Science
Texas A&M University-San Antonio
Associate of Arts -
San Antonio College
High School Diploma -
Douglas MacArthur High School
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