Sean Gallagher
Saint Paul
Summary
Dynamic crisis management professional with proven leadership in developing effective communication strategies. Skilled in problem-solving, strategic planning, and team collaboration to minimize organizational impact during crises. Results-oriented crisis management leader with extensive experience in crisis communication and team coordination. Proven ability to develop impactful strategies, resolve elevated issues, and drive team success during challenging situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager of Crisis Management
MoneyGram
Saint Paul
08.2022 - Current
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented crisis communication strategies to effectively manage public relations during emergencies.
- Delegated work to staff, setting priorities and goals.
- Managed a team of 12 members to daily, weekly, and monthly success.
- Collaborated with team members to ensure smooth communication and coordination.
- Resolved elevated issues from partners and internal users.
Crisis Manager
MoneyGram
Saint Paul
08.2021 - 08.2023
- Developed crisis communication plans to address emergency situations effectively.
- Coordinated with cross-functional teams to ensure a swift response to crises.
- Analyzed potential risks and created mitigation strategies to minimize impact.
Support Analyst
Sovos
Minnetonka
09.2017 - 01.2019
- Provided technical support to clients via telephone and email, resolving complex issues.
- Resolved technical issues identifying solutions and providing technical support by phone, email, and desktop sharing.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Champlin Park
Champlin, MN06-2011
Skills
- Crisis management
- Crisis communication
- Risk analysis
- Team leadership
- Project coordination
- Public relations
- Problem solving
References
References available upon request.
Certification
Formally trained on multiple SAAS products - Coralogix, Splunk, Anodot, Salesforce
Timeline
Manager of Crisis Management
MoneyGram
08.2022 - Current
Crisis Manager
MoneyGram
08.2021 - 08.2023
Support Analyst
Sovos
09.2017 - 01.2019
High School Diploma -
Champlin Park