Sean George
Whittier,CA
Summary
Strategic Operations Leader with over 15 years of experience driving excellence in product development, supply chain management, and vendor relations. Proven track record in scaling production for A-list global brands (e.g., Beyonce, Guns N' Roses, Fortnite) and optimizing logistics to reduce costs and improve delivery speed. Expert in negotiating high-value contracts, implementing Lean Six Sigma methodologies, and leading high-performing teams to deliver unique consumer experiences.
Overview
18
18
years of professional experience
Work History
Ecommerce Product Development Manager
Global Merchandising Services
Los Angeles, California
01.2024 - Current
- Orchestrates end-to-end product development for official merchandise stores of 60+ music acts and global brands.
- Spearheads vendor management and sourcing for apparel and hard goods, utilizing tech packs to ensure sample accuracy and production quality.
- Consults directly with artists and management to curate annual product lines, balancing creative vision with cost-protection strategies to maximize profitability.
Sr. Operations Manager
Ultra Pro Entertainment
Commerce, California
03.2023 - 12.2023
- Optimized logistics workflows to ensure cost-effective, timely delivery of products to global distributors.
- Analyzed complex sales data across DTC, B2B, and Amazon channels, presenting actionable insights to C-suite executives to drive revenue growth.
- Served as the brand ambassador at major industry events (NY Toy Fair, Gama Expo), managing B2B relations and resolving critical customer service escalations.
Felix Lighting
General Manager
Chatsworth, California
03.2022 - 02.2023
- Restructured the operational business workflow for a high-capacity rigging and lighting facility, significantly increasing service efficiency for clients like Paramount Studios.
- Managed all facility operations, including warehouse staff and safety compliance, successfully bringing the facility up to building codes.
US Director of Production, Sourcing, Distribution
Global Merchandising Services
Los Angeles, California
07.2012 - 03.2022
- Directed the production lifecycle for 750+ unique SKUs annually for major retailers (Hot Topic, Urban Outfitters) and A-list clients including Iron Maiden, Ghost, and Motorhead.
- Built a worldwide network of suppliers, negotiating rates that consistently met or exceeded company budget targets.
- Created and refined company-wide SOPs for production and distribution; secured substantial cost savings through 3PL contract renegotiations.
- Recruited and mentored a high-impact team of Production Managers and Coordinators to meet aggressive departmental KPIs.
- Oversaw cycle counts and inventory health across two US-based fulfillment centers.
B2B Customer Service and Credit Manager
Ceaco Puzzles / Gamewright Games
Newton, MA
06.2008 - 04.2012
- Delivered primary support for global retailers and consumers in a high-volume environment, ensuring seamless order fulfillment and brand loyalty.
- Managed critical communications with vendors regarding backorder availability, future inventory forecasting, and the execution of high-priority special orders.
- Authorized strategic decisions on extending lines of credit and performed regular audits of customer files to ensure receivables remained in sound financial condition.
- Partnered with the sales team to negotiate complex payment terms and perform detailed account reconciliations, directly impacting cash flow and revenue retention.
- Directed the coordination of art licenses and legal contracts, ensuring all creative assets were properly tracked and utilized according to contractual obligations.
Education
Certificate - Film And TV Industry Essentials
New York University - Tisch School
New York (City), NY10-2014
Certificate - Comedy Writing And Performance
Second City Hollywood
Los Angeles, CA10-2014
Bachelor of Arts - Theater Arts
University of Massachusetts, Amherst
Amherst, MA06-2006
Skills
Supply Chain & Logistics
- Logistics: Domestic & International Shipping Logistics, 3PL Management, Inventory Control
- Sourcing: Global Vendor Sourcing & Relationships, Vendor Compliance, Cost Negotiation
- Production: Apparel Production & Decoration, Tech Pack Development, Sample Management
- Lean Six Sigma Green Belt
Strategic Operations
- Management: Strategic Planning, B2B Account Management, Process Optimization
- Specialties: Art Licensing & Contract Administration, Project Management, Quality Assurance
Systems & Digital Proficiency
- Platforms: ERP System Management (Proficiency in systems such as SAP, Oracle NetSuite, or Microsoft Dynamics 365), Microsoft Office Suite (Advanced Excel/Power BI)
- Creative Tools: Photography, Video Production (Pre-production through Post-Production), Digital Retouching
Timeline
Ecommerce Product Development Manager
Global Merchandising Services
01.2024 - Current
Sr. Operations Manager
Ultra Pro Entertainment
03.2023 - 12.2023
Felix Lighting
General Manager
03.2022 - 02.2023
US Director of Production, Sourcing, Distribution
Global Merchandising Services
07.2012 - 03.2022
B2B Customer Service and Credit Manager
Ceaco Puzzles / Gamewright Games
06.2008 - 04.2012
Certificate - Film And TV Industry Essentials
New York University - Tisch School
Certificate - Comedy Writing And Performance
Second City Hollywood
Bachelor of Arts - Theater Arts
University of Massachusetts, Amherst