Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sean Gonzalez

Farmers Branch,TX

Summary

I am a self motivated, disciplined professional who can excel in a team environment, as well as work on solo projects. I have the ability to seek help and delegate work as necessary to accomplish the task at hand. Fluent in Spanish, with advanced computer skills, I excel in problem-solving and de-escalation. I am detail oriented and have the ability to adapt to a changing environment. I am driven by challenges and set high goals for myself.

Overview

6
6
years of professional experience

Work History

Sr. Ops Coordinator Repo

Capital One Auto Finance
11.2023 - 04.2024
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Taking high flow of inbounds and outbound calls.
  • Using all available resources to help customers keep vehicle.
  • Working on collection calls pertaining to reconciliation of delinquent accounts.

Sr. Ops Coordinator Estates

Capital One Auto Finance
01.2022 - 11.2023
  • Taking inbound calls from family members to help with best options for auto loan.
  • Negotiated settlements with delinquent account holders, securing favorable outcomes for both parties and reducing overall writeoffs.
  • Ensured accurate documentation for estate settlements by meticulously reviewing files and records.
  • Supported families during emotionally difficult times by offering compassionate guidance throughout the entire estates processing journey.

Sr. Ops Coordinator Resolution Specialist

Capital One Auto Finance
08.2020 - 01.2022
  • Partner with remote departments to ensure effective handling of account resolution.
  • Receiving transfer calls for escalated accounts.
  • Record information about financial status of customers auto loan.
  • Perform account level research to resolve challenging situations with friendly but firm strategies.
  • Resolve issues without having to escalate to next department.

Collections Coordinator Spanish Language Group

Capital One Auto Finance
06.2018 - 08.2020
  • Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
  • Streamlined collections processes for increased efficiency, resulting in faster payments and resolutions.
  • Worked in call center environment handling manual and automatically dialed outbound calls in Spanish.
  • Trained junior collections staff in industry best practices, fostering a culture of continuous improvement within the department.

Education

High School Diploma -

Creekview High School
Carrollton, TX

Skills

  • Bi-lingual - Fluent in Spanish - this includes speaking, reading and writing
  • Advanced computer skills
  • Great oral and written communication
  • Demonstrates well-developed problem solving and de-escalation skills
  • Ability to adapt seamlessly to rapid change

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sr. Ops Coordinator Repo

Capital One Auto Finance
11.2023 - 04.2024

Sr. Ops Coordinator Estates

Capital One Auto Finance
01.2022 - 11.2023

Sr. Ops Coordinator Resolution Specialist

Capital One Auto Finance
08.2020 - 01.2022

Collections Coordinator Spanish Language Group

Capital One Auto Finance
06.2018 - 08.2020

High School Diploma -

Creekview High School

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Sean Gonzalez