Sean Gray
Saint Augustine
Summary
Accomplished, highly organized professional with experience strengthening client relationships, delivering best-in-class customer experiences, and solving problems in dynamic environments. Collaborative team player, who is instrumental in building out, overseeing, and executing projects while diligently communicating with both company and client. Enthusiastic leader adept at strategizing and identifying best practices to maximize profits and ensure customer retention. Experienced with leading comprehensive project lifecycles from inception to completion. Utilizes strategic planning and team coordination to meet objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Director
First Onsite
03.2023 - Current
- Delegates team of restoration professionals to respond to emergency mitigation requests, scheduling and strategically planning necessary equipment to meet scope of work.
- Perform site visits to create scope of work for client review and approval. Maintain communication with clients during the project by providing daily updates on progress of projects in process.
- Coordinate with various local subcontractors so that projects flow seamlessly into the reconstruction phase
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
- Expanded the company''s client base by successfully delivering high-quality projects that showcased the organization''s capabilities and expertise in project management.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed and implemented project management frameworks to enhance operational efficiency.
- Mentored junior project managers, fostering professional growth and skill development.
- Collaborated with stakeholders to define project scope, goals, and deliverables aligned with business objectives.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Developed project plans, timelines, and budgets aligning with organizational goals.
Senior Project Manager/Business Development Manager
SERVPRO
01.2021 - 01.2023
- Beginning to end project management, including estimating, execution, communication, and revenue collection. Providing education to clients on the many services provided by SERVPRO, as to ensure maximum profit.
- Billed out and collected in excess of $6,000,000 from May 2021 to present
- Met and surpassed company requirement of billing a minimum of $350,000 per quarter
- Earned 30 five star google reviews through providing excellent customer service
Shift Supervisor • Crew Lead
EPIC
01.2019 - 01.2021
- Leader of first response team, organized crew and oversaw mitigation efforts as dictated by the project manager. Developed and maintained documentation through duration of project. Ensured positive client experiences.
- Initiated and operated overnight shift, reducing response times to emergency losses
- Developed script and filmed training video discussing policies and procedures for moisture mapping, used company wide
- Tasked with reviewing all dry logs and daily progress updates to certify quality assurance
Education
Bachelor of Arts - Sociology
University of West Georgia
Skills
- Leadership & Team Training
- Communication
- Sales & Revenue Growth
- Data Analysis & Reporting
- Problem Solving
- Client Relationship Management
- Agreement negotiation
- Schedule management
- Bidding management
- Cross-functional coordination
- Relationship building
- Work Planning and Prioritization
Certification
- Microsoft Office Suite
- Xactimate
- Salesforce
- Docusketch
- Matterport
- IICRC WTR
Timeline
Project Director
First Onsite
03.2023 - Current
Senior Project Manager/Business Development Manager
SERVPRO
01.2021 - 01.2023
Shift Supervisor • Crew Lead
EPIC
01.2019 - 01.2021
Bachelor of Arts - Sociology
University of West Georgia