Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
Sean Schultz
Joliet,IL
Summary
Overview
11
years of professional experience
Work History
KRM22Chicago
Customer Service Analyst
07.2022 - 02.2024
Job overview
- First point of contact for all customers and aided in all day to day problems faced with KRM22's technology.
- Collaborated with development team to solve problems and to create features needed for customers as well as requirements from exchanges to remain compliant.
- Knowledgeable in all platforms KRM22 provided to customers helping managing risk during all trading processes.
- Troubleshoot network systems and make improvements when necessary.
- Experience modifying and managing SQL database files.
- Created tests plans and test cases to ensure accuracy on all aspects of multiple platforms for quality assurance.
- Proficient in using bug tracking tools such as Jira.
- Responsible for support of 4 trading platforms and risk management platform.
- My role at KRM required very high mental capacity
- Every day revealed new adventures with different puzzles to solve.
- Enjoyed interacting with customers and helping resolve their problems.
- These new daily challenges required quick thinking and to look for create ways to resolve issues faced.
- Team communication was required and through that communication, we were able to ensure our customers satisfaction of our products.
- Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.
- Collaborated cross-functionally to develop strategies for continuous improvement in service quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Real People RealtyMokena
Onboarding & Agent Success Manager
06.2019 - 07.2022
Job overview
- Aiding Real Estate Brokers in learning tools provided to them.
- Teaching brokers to perform their role within legal parameters.
- Creating training programs to help agents understand our platforms provided.
- Understanding Real Estate Brokers goals in their business to help them utilize tools to their utmost potential
- This role required answering questions from brokers via phone call, text message, and Zendesk
- Able to assist over 850 agents with their technology challenges as well as establish areas of opportunity within Real People Realty for further training and development.
- Handling Real Estate Brokers and their challenges requires me to think on my feet with creative problem solving skills.
- Communicate with other members of our team to ensure brokers have received best possible service.
- Interact with platform providers to ensure tools are working at peak performance.
- It brings me great joy in helping someone better understand tools they are using or resolving their issues.
- Streamlined internal processes for improved efficiency and productivity within Real People Realty.
Michaels Distribution CenterNew Lenox
Shift Assistant Coach
03.2018 - 05.2019
Job overview
- Improved shift efficiency by carefully delegating tasks and monitoring employee performance.
- Reduced employee turnover by fostering positive work environments and addressing staff concerns promptly.
- Helped coordination and distribution of all outbound materials to over 300 locations.
- Coordinate inbound and outbound delivery schedules.
- Communicate with my team to ensure that time tables were established and deadlines were met.
- Identify and establish team ethics to ensure all work was completed together on time.
- Help train and instill retention of protocols to establish accuracy of production.
- This required me to have discipline in my daily routine to ensure tasks established for the day were completed accurately.
Bonefish Grill
Front of House/Culinary Manager
07.2013 - 02.2018
Job overview
- Responsible for ensuring PAR levels were met and all prep work was completed to guarantee proper dinner service.
- Writing schedules for all staff.
- Ordering and maintaining stock levels of all items in restaurant.
- Helping teach recipes and ensure adherence to health and safety standards at all times.
- Interacted with guests every day as well as ensuring service through training and coaching staff
- Responsible for shift management at highest standards possible.
- Ensured every guest in Bonefish Grill had memorable experiences through communication with my staff and customers.
- Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
- Mentored junior chefs and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
- Established positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
GREEN VALLEY HIGH SCHOOLHenderson, NV
General Education High School Diploma
06.2006
University Overview
Played in multiple sports. Football, Volleyball, Track & Field
Skills
- Complaint resolution
- Stock management
- Account Management
- Order Management
- Microsoft office
- Google Suite
- Communication
- Customer Service
- Problem Solving
- Zendesk
- Jira Service Desk
- SQL Server
Skills Attributes
Skills Attributes
- MICROSOFT OFFICE
- GOOGLE SHEETS/DOCS
- ZENDESK
- ATTENTION TO DETAIL
- TRAINING
- DIGITAL MARKETING TOOLS
- PROBLEM SOLVING
- COMMUNICATION
- OBS STUDIO
- COMPUTER HARDWARE ASSEMBLY
- AWS MANAGEMENT CONSOLE
- ILLINOIS LICENSED REALTOR
- JIRA SERVICE DESK
- CUSTOMER SERVICE
Timeline
Customer Service Analyst
KRM22
07.2022 - 02.2024
Onboarding & Agent Success Manager
Real People Realty
06.2019 - 07.2022
Shift Assistant Coach
Michaels Distribution Center
03.2018 - 05.2019
Front of House/Culinary Manager
Bonefish Grill
07.2013 - 02.2018
GREEN VALLEY HIGH SCHOOL
General Education High School Diploma