Sean Hagdorn
Kissimmee,FL
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
Red Coconut Club-Universal Studios Orlando
10.2022 - 09.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender
Vivo Italian Restaurant -Universal Studios Orlando
06.2021 - 09.2022
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
General Manager
Applebee's Neighborhood Grill & Bar
11.2009 - 05.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Server
Red Robin
06.2006 - 10.2009
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Arts - Theater Arts
Northwest Vista College
San Antonio, TXAssociate of Arts - Music Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Responsible Alcohol Service
- Patron Rapport
- Anticipating Guest Needs
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
- Food and Beverage Management
- Dining Room Management
- Bar Operations Management
- Marketing and Sales
- High-Volume Environments
- New Hire Training
- Teamwork and Professionalism
Certification
- ServSafe Certification- Expires 5/23/2024
Timeline
Bartender
Red Coconut Club-Universal Studios Orlando
10.2022 - 09.2023
Bartender
Vivo Italian Restaurant -Universal Studios Orlando
06.2021 - 09.2022
General Manager
Applebee's Neighborhood Grill & Bar
11.2009 - 05.2021
Server
Red Robin
06.2006 - 10.2009
Associate of Arts - Theater Arts
Northwest Vista College
Associate of Arts - Music Management
The University of Texas At San Antonio
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