Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Hall

Wesley Chapel,FL

Summary

IT Analyst with several years of hands-on expertise in installing, configuring, and maintaining hardware and software systems. Known for identifying inefficiencies and implementing effective solutions. Strong communicator with experience working in collaborative team environments. Dedicated to continuous learning and staying current with industry advancements.

Overview

20
20
years of professional experience
1
1
Certification

Work History

IT Analyst

USRBP
Lakeland, FL
02.2023 - Current
  • Assisted staff and users with computer malfunctions and program problems.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Created configuration guides for deploying new desktops, laptops and mobile devices.
  • Determined and alleviated hardware, software and network issues.

IT Helpdesk Technician II

AVI-SPL
Tampa, FL
08.2021 - 02.2023
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Delivered local and remote Tier 2 IT support for hardware and software to company personnel.

IT Manager

CB Sign Service Inc.
Land O' Lakes, FL
12.2016 - 08.2021
  • Installed and managed connected hardware and application components to assure nonstop environment operations.
  • Established and maintained network systems using networking principles.
  • Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.

IT Field Support Technician

Tampa Bay PC Therapy
Wesley Chapel, FL
03.2005 - 06.2016
  • Upgraded laptops/desktops, improving speed and performance.
  • Installed, configured and set up PCs in stores for optimal operation and reporting.
  • Organized repair and replacement of PC components and systems.
  • Backed up data each evening, helping alleviate lost information following malware incident.

Education

Computer Information Systems

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Active Directory
  • Azure Active Directory
  • 365 Exchange Admin Center
  • VPN Configuration/ Troubleshooting
  • Mobile Device Management
  • PDQ Inventory/ Deploy
  • Kaseya/ TeamViewer/ LogMeInRescue
  • Web Help Desk/ Jira Service Desk
  • OnBase Administration/ Configuration
  • Autopilot Provisioning/ Troubleshooting

Certification

  • CompTia A+ Certified
  • CompTia Network+ : In Progress

Timeline

IT Analyst

USRBP
02.2023 - Current

IT Helpdesk Technician II

AVI-SPL
08.2021 - 02.2023

IT Manager

CB Sign Service Inc.
12.2016 - 08.2021

IT Field Support Technician

Tampa Bay PC Therapy
03.2005 - 06.2016

Computer Information Systems

Northwestern State University of Louisiana

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Sean Hall