Sean Hildebrand
Spartanburg,SC
Summary
Experienced transportation professional with 28 years in the industry, spanning airline, freight forwarding, and flight operations. Currently Branch Manager, specializing in Just-In-Time delivery to support customer production. Skilled in optimizing branch operations for efficiency and fostering a high-performance, collaborative work environment. Strong leadership and client relations abilities, known for reliability and adaptability.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Branch Manager
Transatlantic North America
07.2024 - Current
- Daily operations oversight handling 50-75 weekly shipments
- Controlled monthly payables and receivables for profitability
- Support Internal and External customers for both Domestic and International shipments
- Train team on operational systems
- Completed CargoWise Specialist Training
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Logistics Operations Manager
Senator International a Maersk Company
01.2012 - 07.2024
- Handling day-to-day management of Own Controlled Flight (OCF) to ensure profitability.
- Supporting Warehouse management, to maintain and ensure the quick delivery of goods for customers and their production facilities.
- Involved in special Key Account projects that moved more than 2 million kilos per month, while increasing gross profits for the company over $1.7 million dollars.
- Supported in Vehicle moves for BMW, VW, Porsche, Mercedes Benz, along with special project moves for Mercedes AMG F1 and BMW GT racing series teams.
- Knowledge in Ocean FTL and LTL container operations.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
- Led cross-departmental projects aimed at streamlining logistics processes from end-to-end for maximum efficiency gains.
Lead Agent
Emo Trans Inc.
06.2002 - 12.2011
- Handling transit and rate negotiations directly with airlines and trucking companies to maintain profitability
- Support Internal, External and International partners.
- Meeting customer needs and delivery requirements.
- Helped increase annual tonnage from 500,000 kilograms to over 1.2 million kilograms.
Gateway Agent
DHL
03.1997 - 06.2002
- Preparation of 100 monthly International Shipment documentation
- Arrange delivery of cargo to airlines.
- Working with Operations, Warehouse, Truckers and Airlines to control profitability and maintain increases of 20% annually
- Negotiating rates to exceed customer benefit and improve profitability for the company.
- Conducted regular performance reviews with team members to identify areas for development.
- Streamlined internal processes for improved efficiency and productivity within the agency.
International Operator
Delta Airlines
09.1995 - 03.1997
- Loaded and unloaded passenger bags from airplane cargo holds.
- Import Breakdown / Export Buildup of International Cargo.
- Individually handled 10 to 25 Aircraft unit builds daily
- Documentation handling and working hand in hand with CBP and FDA agencies.
Education
High School Diploma -
Leesburg High School
Leesburg, FL05.1990
Some College (No Degree) -
Gordan Community College
Barnesville, GASome College (No Degree) -
West Georgia University
Carrollton, GASkills
- Accounting proficiency
- Extensive Freight operations
- Strong negotiation experience
- Strong International trade understanding
- Domestic trucking expertise
- Experience with airline procedures
- Branch operations management
- Staff training
- Customer service
- Operations management
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Improved employee satisfaction and reduced turnover 50%.
- Collaborated with team of 6 in the excecution and improvement of Transmission Project.
- Managed team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CM - Certified Manager Certification
- Cargowise Specialist Training completed
- IATA Dangerous Goods Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Transatlantic North America
07.2024 - Current
Logistics Operations Manager
Senator International a Maersk Company
01.2012 - 07.2024
Lead Agent
Emo Trans Inc.
06.2002 - 12.2011
Gateway Agent
DHL
03.1997 - 06.2002
International Operator
Delta Airlines
09.1995 - 03.1997
High School Diploma -
Leesburg High School
Some College (No Degree) -
Gordan Community College
Some College (No Degree) -
West Georgia University
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