Sean H Kim
Bellevue
Summary
Forward-thinking leader with deep experience in technical product development, system integration, and customer-facing applications. Proven ability to deliver innovative, high-impact products and elevate user experiences in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Manager, Digital Product Management
Starbucks Corporation
01.2022 - Current
- Lead a team of Technical Product Managers accountable for strategy, planning, and delivery of complex, high-impact features across the full digital customer journey for mobile and web applications. Define and execute product roadmaps that enhance user experience, drive customer acquisition, and accelerate digital ordering growth. Partner with engineering, design, and business stakeholders to align on vision, translate requirements into scalable architectures, and manage dependencies across platforms. Provide guidance and mentorship to strengthen team capability, improve processes, and ensure consistent execution. Leverage KPIs, customer insights, and data-driven analysis to identify risks, inform priorities, and deliver measurable business outcomes.
- Key Accomplishments:
- Developed and managed enterprise product roadmaps, aligning cross-functional teams on priorities, trade-offs, and dependencies to deliver high-quality features on schedule and in support of strategic business goals.
- Built strong cross-functional partnerships with stakeholders and engineering leadership, aligning product and engineering roadmaps, prioritizing resources, and ensuring consistent delivery of initiatives tied to near- and long-term objectives.
- Led recovery of a critical Google Analytics migration, directing a cross-functional Tiger team to identify and resolve broken reports and data discrepancies, while prioritizing and supporting TPM execution.
- Drove communication and vision alignment by leading leadership syncs, cross-functional checkpoints, and roadmap walkthroughs; launched an org-wide share-out and training series that elevated product management skills and increased visibility of releases.
- Delivered innovation through experimentation, initiating a machine learning proof-of-concept for outage detection to reduce system downtime and demonstrate opportunities for enterprise-level risk mitigation.
Senior Technical Product Manager, Customer Experience Engineering
Starbucks Corporation
01.2019 - 01.2022
- Directed product planning and development for Starbucks’ mobile and web platforms, elevating customer experience across the end-to-end digital journey. Designed and communicated technical architecture and feature specifications to guide prioritization, estimation, and delivery. Balanced user needs, market trends, and technical feasibility to drive feature prioritization and execution. Translated business objectives into actionable product solutions and scalable systems, aligning with long-term strategic goals.
- Key Accomplishments:
- Defined next-generation POS ecosystem: Spearheaded development of a proof-of-concept for a scalable, omnichannel Point of Sale system. Co-inventor on a U.S. patent for an integrated backend and dynamic interface system, enabling seamless multi-channel transactions.
- Drove customer acquisition through marketing integration: Directed promo code capability launch that enabled cross-marketing with external partners, significantly expanding user acquisition and engagement.
- Led enterprise-scale data migration: Guided integration of the Consumer Data Exchange (CDX) into mobile and web apps, enhancing customer experience with detailed transaction history and digital receipts.
- Elevated engineering velocity and quality: Introduced new application architecture and process framework that improved feature release speed by 25% and reduced QA effort and defects by 20%.
- Delivered enterprise loyalty program: Partnered with engineering, design, and business stakeholders to define requirements and align strategy, achieving a 7.5% increase in new user acquisition within the first three months.
Technical Product Manager, Global Digital Products
Starbucks Corporation
01.2017 - 01.2019
- Oversaw product development for Starbucks' mobile and web applications, focusing on enhancing customer engagement and activation. Defined technical requirements to ensure clear scoping and prioritization. Prioritized features based on the product roadmap and strategic goals. Delivered solutions aligned with business needs and improved the customer journey.
- Key Accomplishments:
- Resolved a Key Friction Point: Implemented a single sign-on (SSO) feature within the mobile app in collaboration with an external partner, streamlining and simplifying the customer experience for more seamless and efficient access.
- Launched MFA Feature in Starbucks App: Managed the scope, reduced technical complexities, and improved delivery time by 20% (5 weeks) by coordinating development and testing plans and prioritizing across multiple teams.
- Researched Technical Options for Location-Based Payments: Investigated options within a cross-functional pilot program to enable seamless location-based payment experiences.
Senior Solutions Architect
Bill and Melinda Gates Foundation
01.2011 - 01.2017
- Led a technical team delivering enterprise collaboration and communication platforms, including intranet and internet portals, grant management systems, and customer relationship management solutions. Designed and implemented integrations between SaaS platforms (Workday, Salesforce, Benevity) and on-premises/cloud applications using iPaaS, ensuring seamless data flow, operational efficiency, and scalability.
- Key Accomplishments:
- Launched scalable intranet portals: Directed cross-functional engineering teams to deliver two enterprise intranet solutions using SharePoint Online and Azure Portal, improving accessibility and digital workplace efficiency.
- Streamlined enterprise CRM: Designed a unified data model and consolidated multiple Dynamics CRM instances, reducing development costs and accelerating feature delivery.
- Orchestrated vendor partnerships: Managed up to 7 vendor partners concurrently, aligning technical decisions, roadmaps, and delivery schedules to ensure high-quality outcomes on time and within budget.
- Reduced recurring service desk tickets by over 50% by orchestrating and automating vendor processes.
Education
B.Sc. - Computer Science, Management and Systems Science Program
Simon Fraser University
Burnaby, BC, CanadaAssociate Degree - Computer Systems, Artificial Intelligence & Expert Systems
British Columbia Institute of Technology
Burnaby, BC, CanadaSkills
- Product Roadmap & Development
- Mobile & Web Application Delivery
- System Architecture & Integration
- Strategic Planning & Execution
- Process & Operational Optimization
- Metrics & Performance Analysis
- Team Leadership & Development
- Resource & Capacity Management
- Cross-Functional Collaboration
Additional Experience
Senior Software Developer | Bill & Melinda Gates Foundation and Avenue A-Razorfish
Timeline
Manager, Digital Product Management
Starbucks Corporation
01.2022 - Current
Senior Technical Product Manager, Customer Experience Engineering
Starbucks Corporation
01.2019 - 01.2022
Technical Product Manager, Global Digital Products
Starbucks Corporation
01.2017 - 01.2019
Senior Solutions Architect
Bill and Melinda Gates Foundation
01.2011 - 01.2017
Associate Degree - Computer Systems, Artificial Intelligence & Expert Systems
British Columbia Institute of Technology
B.Sc. - Computer Science, Management and Systems Science Program
Simon Fraser University