Sean Houlihan
Idaho Falls,United States
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged forecasting abilities and warranty administration skills to significantly improve inventory management at AutoZone. My leadership fostered a culture of continuous improvement and strong supplier relationships, driving a notable increase in client satisfaction through proactive service and effective team communication.
Overview
14
14
years of professional experience
Work History
Parts/Service Manager
Western Transport
06.2021 - Current
- Conducted regular audits of inventory levels to identify slow-moving or obsolete items, implementing strategies to liquidate excess stock or return it to suppliers when necessary.
- Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
- Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
- Implemented an effective inventory tracking system to reduce stock discrepancies and optimize storage space utilization.
- Enhanced customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms to minimize costs and ensure consistent availability of parts.
- Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
Office Manager
Thomas Drilling
11.2018 - 08.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Store Manager
NAPA
10.2016 - 10.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Store Manager
AutoZone
08.2010 - 11.2016
- Conducted regular audits of inventory levels to identify slow-moving or obsolete items, implementing strategies to liquidate excess stock or return it to suppliers when necessary.
- Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
- Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
- Implemented an effective inventory tracking system to reduce stock discrepancies and optimize storage space utilization.
- Enhanced customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms to minimize costs and ensure consistent availability of parts.
- Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
- Generate work orders for technicians, sell parts to equipment, close work orders.
- Resolve over the road break downs by locating and dispatching service providers, process payment to, service provider.
Education
No - General Studies
Idaho State University
Pocatello, IDSkills
- Shipping and receiving
- Warehouse Operations
- Forecasting abilities
- Warranty Administration
Timeline
Parts/Service Manager
Western Transport
06.2021 - Current
Office Manager
Thomas Drilling
11.2018 - 08.2020
Store Manager
NAPA
10.2016 - 10.2018
Store Manager
AutoZone
08.2010 - 11.2016
No - General Studies
Idaho State University