Francis Esbaugh
Minneapolis,MN
Summary
Results-driven leader managing warehouse operations to meet customer and vendor demands through strong relationships. Expertise in program management, team building, and performance optimization. Proven success in developing best practices for efficient high-volume fulfillment in supply chain and construction management.
Overview
16
16
years of professional experience
Work History
Service and Production Team Manager - Roofing
MNRC
Burnsville, MN
07.2020 - Current
- Lead and schedule 7 foreman and 35 roofing crews to complete roofing construction projects (approximately ~4,000+ YTD)
- Implemented a service ticket process to streamline the timeline of completion, communication with stakeholders, and coordination from start to finish. (SLA went from 6 weeks to 3 weeks with new process)
- Coached and mentored service reps and crews with diverse backgrounds to uphold highest standards and instill best practices for customer service and accurate roofing builds
- Schedule and coordinate city permits across a 90-mile radius within MN; adapting to various city processes and scheduling tenets
- Establish productivity goals and metrics to measure success to drive improvement in timelines, materials to reduce costs
- Communicate effectively with various stakeholders of all levels in order to provide updates, coordinate, and anticipate risks/roadblocks that need to be addressed
- Created automated post-production survey for homeowners to identify improvement opportunities for teams and recognition of strengths
- Manage coordination of the process of material/dumpsters; own scheduling crews communication with field representatives, and homeowners in order to achieve 100% customer service satisfaction
- Implemented service intake process form to automate tracking of service issues for improved efficiency and accuracy
Warehouse Manager
Advanced Chemical Concepts Inc
Grand Rapids, MI
10.2016 - Current
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization or improve process efficiency
- Knew state laws and regulations for DOT by placing and providing all accurate documents and placards for all LTL customers.
- Completed daily logs accurately to track material movements effectively. and accurate daily logs to keep internal reporting accurate and effectively track materials movements
- Developed customer service protocols and expectations for team, fostering strong relationships that enhance customer retention and satisfaction
- Drove performance by appraising job results and providing feedback to personnel. by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
- Responsible for knowing state laws and regulations for DOT by ensuring all accurate documents and placards are placed and provided for all LTL customers
- Maintained strong vendor connections at all stages, including arranging delivery structures and standards and documenting proper paperwork accurately.
- Drive personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
- Redesigned warehouse layout to accommodate new equipment and maximize space utilization, improving overall process efficiency
Lead Material Handler
Mercy's Health St. Mary's
Grand Rapids, MI
04.2015 - 10.2016
- Shipped materials, boxing, packing, labeling, and preparing related documents to ensure accurate and timely delivery
- Communicated daily tasks, expectations, and goals to team to coordinate product shipments throughout hospital and maintain high efficiency
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Influenced a team of 12 and was point of contact when there was no leader or supervisor on schedule
- Shipped material and performed boxing, packing, labeling and preparation of any related documents
- Attached documentation, including receipts, packing slips, and bill of lading, to outgoing shipments for proper record-keeping
Material Handler
Mercy Health Saint Mary's
Grand Rapids, MI
12.2014 - 04.2015
- Reviewed inventory reports and activity to maintain accurate documentation
- Coordinated daily work strategies, following clearly communication instructions to properly move and ship products
- Reviewed inventory reports and activity to ensure correct documentation
- Coordinated daily work strategies, following clear communication instructions to properly move and ship products
- Developed and implemented improved work routines to enhance task completion efficiency
- Trained new team members on best practices to ensure effective completion of daily tasks
Shipping and Receiving Clerk
Vention Medical
Grand Rapids, MI
10.2010 - 12.2014
- Coordinated storage areas to optimize material movements, reducing labor hours
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Prepared orders with proper documentation for all domestic and international shipments
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Communicated with carrier representatives to arrange special deliveries and receipt of shipments
- Responsible for ensuring best practices were being done on all shipments in order to follow FDA regulations and expectations
- Monitored best practices for all shipments to comply with FDA regulations and expectations.
Education
High School Diploma -
Grand Rapids Baptist High School
Grand Rapids, MI01-2003
Associate of Science - Computer Programming
Grand Rapids Community College
Grand Rapids, MISkills
- Logistics management
- Interdepartmental communication
- Distribution and warehousing
- Warehouse management
- Shipping
- Shipping Receiving
- Safety compliance
- Results-oriented
- Route optimization
- Program management
- Project management
- Logistics operations
- Freight transport
- Team development
- Customer service
- Relationship building
- Interdepartmental communication
- Communication skills
- Fleet management
- Roofing operations
- Team leadership
- Talent development
- Time management
- Driver of results
- Team building
- Interpersonal communication
- Client relations
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Office
- Quality control
- Computer skills
- Leadership
- Basketball
- Supervising experience
- Computer literacy
Section name
Authorized to work in the US for any employer
Personal Information
- Title: Managerial experience in supply chain, operations, and construction
- Work Permit: Authorized to work in the US for any employer
Timeline
Service and Production Team Manager - Roofing
MNRC
07.2020 - Current
Warehouse Manager
Advanced Chemical Concepts Inc
10.2016 - Current
Lead Material Handler
Mercy's Health St. Mary's
04.2015 - 10.2016
Material Handler
Mercy Health Saint Mary's
12.2014 - 04.2015
Shipping and Receiving Clerk
Vention Medical
10.2010 - 12.2014
Associate of Science - Computer Programming
Grand Rapids Community College
High School Diploma -
Grand Rapids Baptist High School