Sean Huff

• Manage a team of analysts aligned to support senior leadership objectives.
• Designed training programs that help our team develop their analytical, presentation and communication skills.
• Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
• Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
• Consulted with all areas of service delivery, service assurance, supply chain, order management, technical operations and customer care to conduct deep process mining exercises in order to understand current processes and identify opportunities for improvement or automation.
• Developed business requirements, assesses current reporting capabilities and makes recommendations for enhancements
• Created actionable insight and understanding, through the analysis of both quantitative and qualitative data, building recommendations that directly address business objectives.
• Identified possible conflicts with the strategy and recommended cost-effective alternatives
• Conducted full analyses of changes impacting customers and operations and ensured impacts are accurately integrated into forecasts
• Carried out post-event analyses to validate forecast assumptions and identified all additional factors associated with changes
• Led/own direction of multiple projects with limited guidance
• Acted as the data or report lead on large operational system integrations or enhancements

• Mentored junior analysts on best practices and advanced techniques, fostering a culture of continuous improvement and knowledge sharing.
• Generated ad-hoc reports to evaluate specific business requirements.
• Acted as a liaison between the operational teams and our data community in developing reporting solutions that help manage operational efficiency.
• Consulted with senior leadership on difficult to address issues and provide analysis that aid in strategic discussions.
• Offered alternative insights that provide more proactive analysis and lead the effort to implement new solutions.
• Identified and assessed data gaps in our legacy and new front-end applications to ensure data quality and integrity.
• Interacted closely with a matrixed cross-functional team, both in the field and corporate, in order to secure alignment and solution success.
• Created clearly defined and mutually agreeable success metrics and establishes a plan to track, monitor and measure the success of those metrics

• Analyzed data related to all aspects of Comcast Business sales, technical operations and support.
• Combined data as needed from disparate data sources to complete analysis.
• Provided training to and acts as a technical resource for team members.
• Related and facilitated reporting and analysis to evaluate operations initiatives and drive/recommend operational efficiencies.
• Regularly conducted audits to ensure data integrity.
• Developed and maintained standard reporting measures, quantitative explanation of relevant data and ongoing analysis of alternative solutions.
• Performed research on root cause of data anomalies that are uncovered through normal course of analysis.
• Conducted facilitation and elicitation of user needs and on-going requirements in a collaborative manner.
• Produced a variety of reports, graphs, summaries, and presentations that convey analytic results and align with business needs.
• Collaborated with the analytic organization and our tech partners to define and publish complex data.
• Extracted data from multiple Oracle, SQL, Postgres data sources to build a data repository specific for Technical Operations.
• Provided standard and ad-hoc reports and analysis to help improve NPS and technician performance.
• Researched and analyzed quota standards and actuals to ensure technicians had the proper time and information to complete their work.

• Directed a team of 14 employees that performed multiple sales effectiveness duties that included:

Producer Compensation Manager:
- Managed $50M in broker incentives for medical, dental and group product sales.
- Partnered with senior directors and market leaders to design unique compensation programs to support senior leadership initiatives.
- Led the team that validated and administered payments to qualified brokers.
- Met with market leaders to quickly resolve compensation issues or collaborate to customize messaging to the brokers.

Reporting and Analytics:
- Consulted with sales leads, marketing, product leads and underwriting to design a suite of reports customized to support sales initiatives.
- Defined key performance indicators to measure return on investments.
- Developed predictive, behavioral and trend analysis tools to partner with sales leadership to support strategic planning.
- Directed teams that created the reports and provided the analytics to our internal customers.

Projects & Enhancements:
- Partnered with IT to resolve issues in a timely manner and responsible for communicating resolutions to all users.
- Regularly identified gaps in current processes and systems and offer recommendations to improve them.
- Directed a team that built web applications or databases based on customer requirements.

Broker Engagements:
- Directed a team that provided support for local market engagements such as concerts, sporting events or broker meetings.
- Performed return on investment analysis to gauge the success of the events.
- Used best practice tools to continue to enhance our ability to accurately measure success.

Competitive Intelligence:
- Consulted with internal departments to design best practices around gathering and analyzing competitive intelligence.
- Led a team that gathered compensation programs from other companies to ensure the company remained competitive.
- Created knowledge repository that provided self-service capabilities to field sales.

• Team lead for 6 process mapping experts.
• Led weekly staff meeting to communicate business information and gather employee feedback on issues and progress.
• Responsible for day-to-day planning and coordination of work assignments.
• Regularly met with senior leadership to go over project plan, deadlines, allocated resources and work hours.
• Provided performance review feedback.
• Consulted with subject matter experts to identify changes in the current environment once implementation is complete.
• Conducted walkthrough sessions with business leads and subject matter experts to finalize process flows.
• Worked with assigned clusters to resolve issues such as updating use cases that did not pass QA review.
• Converted business narratives and use cases into process flows for end-to-end session reviews.
• Assisted in conversion of business use cases to business requirements.

• Led quality assurance review team in reviewing and approving i3 training modules and procedures.
• Facilitated conference calls twice a week to capture feedback and discuss key issues.
• Gathered feedback from team in spreadsheet form and delivered it to the writing team for updates.
• Tracked status of each procedure (778 procedures) and modules (34 modules) and provided weekly statistics to senior management.
• Team lead for 5 training procedure writers for Payment Operations.
• Responsible for identifying and prioritizing i3 related procedures and assigning them individual writers.
• Reviewed first draft and provided feedback to the writers prior to submission to the business for their review.
• Facilitated review sessions between the writers and the business to obtain approval prior to submission to compliance.
• Wrote training procedures due to reduction in resources.