Proven store manager with a focus on customer service and team collaboration. Achieved top sales performance while managing daily operations and mentoring staff to enhance service quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tire Sales Associate
Dealer Tire
Dallas, Texas
11.2025 - Current
Engaged customers to identify tire needs and preferences, fostering tailored recommendations.
Provided product knowledge to empower customers in making informed tire decisions.
Delivered accurate information on products, prices, and services, enhancing customer trust.
Participated in training sessions to enhance product knowledge and sales techniques.
Coordinate with team members to ensure timely order fulfillment.
FedEx Delivery Driver
FedEx Ground
Fort Worth, USA
09.2023 - 10.2025
Delivered goods promptly while adhering to speed limits, contributing to customer satisfaction.
Operated delivery vehicle to transport packages, ensuring timely and reliable service.
Ensured compliance with safety regulations, minimizing risks during deliveries.
Managed loading and unloading of packages at designated locations.
Store Manager
Firestone Complete Auto Care
Fort Worth, USA
10.2019 - 09.2023
Achieved top sales performance through effective customer engagement and product knowledge.
Managed daily operations, ensuring optimal store functionality and customer satisfaction.
Led team and coordinated daily paperwork and payroll processes for operational efficiency.
Trained and mentored staff on customer service best practices.
Managed store operations at Firestone Complete Auto Care, focusing on customer service excellence and team collaboration.
Service Technician
Discount Tire
06.2015 - 10.2019
Change, balance, and rotate tires
Crew Chief
Assisted in pulling vehicles into service area
Extracted vehicles from service area for customer pickup
Released vehicles to customers and answered questions
Apprentice Technician
Sell tires at counter
Managed backroom operations for efficient workflow
Retrieved stock items from storage area
Responded to incoming phone calls for customer inquiries
Addressed customer complaints originating from backroom operations