Sean Imperial
Bear,DE
Summary
Detail-oriented professional with a strong background in service coordination, warehouse supervision, and heavy truck parts. Demonstrated success in optimizing operations, overseeing inventory, and motivating teams to surpass objectives. Skilled in customer service, logistics, and enhancing processes. Eager to apply these capabilities in a dynamic and progressive setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Parts Specialist
Mid-Atlantic Truck & Equipment
New Castle, DE
05.2020 - Current
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Negotiated favorable terms with vendors, securing cost savings without compromising quality or delivery timelines.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Maximized sales opportunities by effectively cross-selling complementary products whenever appropriate during customer interactions.
- Ordered parts from various distributors to fulfill demands.
Service Coordinator
Mid-Atlantic Waste Systems
New Castle, DE
01.2017 - 02.2020
- Ensured accurate and efficient processing of weekly payroll for hourly staff.
- Enhanced team collaboration through visible service job listings.
- Coordinated and maintained inventory for service parts, guaranteeing prompt delivery.
- Quoted and invoiced service jobs; supported warranty billing and managed local vendor purchase orders.
- Scheduled vehicle service appointments for customers.
- Ensured accurate and prompt ordering of parts for shop operations.
Warehouse Supervisor
Foxfire Printing & Packaging
Newark, DE
08.2010 - 01.2017
- Led production lines to consistently achieve daily operational targets.
- Oversaw facility operations and managed inventory exceeding $2 million.
- Utilized stand-up and sit-down forklifts for daily material handling.
- Handled operations for the 3rd largest company account.
Education
Middletown High
Middletown, DESkills
- Shipping & Receiving
- Heavy Truck Estimating
- Warehouse & Inventory Management
- Logistics
- Forklift Operation
- Customer Service
- Freight Coordination
Certification
CDL CLASS B
Timeline
Parts Specialist
Mid-Atlantic Truck & Equipment
05.2020 - Current
Service Coordinator
Mid-Atlantic Waste Systems
01.2017 - 02.2020
Warehouse Supervisor
Foxfire Printing & Packaging
08.2010 - 01.2017
Middletown High