Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Johnson

Sacramento,CA

Summary

Versatile professional with fantastic customer service skills. Practiced in conflict resolution, maintaining commitment to customer satisfaction. Offering excellent eye for detail and skills in facilitating proper implementation of talents.

Overview

11
11
years of professional experience

Work History

Service Technician

Sterling Computers
West Sacramento, CA
04.2018 - Current

I was tasked to enroll and update computers, Create and ran test images for engraving machine, repair Chromebook computers with issues sent to us by schools, I was in charge of training temps and making sure they were doing there job properly, assign temps new assignments when needed, image computers for schools that needed imaging, driving a 26' or 16' truck to deliver computers to distributed to schools, interacting with customers to make sure everything they received was correct and they were satisfied with product and services, create asset tags for laptops to be assigned, shipping products out to different locations, receiving product from different venders and making a log of items received, neatly wire school computer carts, assign complete carts and computer to school and classroom

Volt Services/ Sterling Computers
01.2016 - Current
  • Engrave computers with school logos, Enroll and place computer in correct school folder, Learned Coral draw to do image modification for engraving, Finish all processes by deadline, Assist with unloading, packing, loading, and imaging units as needed, Load and unload delivery vehicles that are being delivered to warehouse, Wiring carts, Receiving

Material Control Associate

Pos Portal
11.2015 - 01.2016
  • Print and pull customer orders, Print shipping labels through UPS, Restock shelves, Construct packets for customers, Process pack and ship orders accurately

Quality Control Specialist

Volt Services/ Apple
07.2014 - 07.2015
  • Installed OS systems on IPhones, Performed functional testing, Tested phones for customer reported problems, Assign accurate fail codes to failures, Capture device attributes such as serial number to file maker system

Warehouse Associate

Core Staff /Iron mountain
10.2013 - 07.2014
  • Pulling packing and stocking shelves, Meeting quota for the daily goals, Receiving, Filling

Marketing Sales

Stratmar
02.2013 - 08.2013
  • Customer service, Tell customers how to sign up for product, Inform customers of product and promotions, Sign customers up for the right card for what suited there needs

Education

Diploma - Computer Technician

Kaplan College
06.2010

Skills

  • Problem-Solving
  • Goal-Oriented
  • Positive Attitude
  • Multitasking and Organization
  • Customer Service
  • Reliable and Responsible

Timeline

Service Technician

Sterling Computers
04.2018 - Current

Volt Services/ Sterling Computers
01.2016 - Current

Material Control Associate

Pos Portal
11.2015 - 01.2016

Quality Control Specialist

Volt Services/ Apple
07.2014 - 07.2015

Warehouse Associate

Core Staff /Iron mountain
10.2013 - 07.2014

Marketing Sales

Stratmar
02.2013 - 08.2013

Diploma - Computer Technician

Kaplan College
Sean Johnson