Sean Kenny
Casselberry,FL
Summary
Business analyst and project manager who has supported sales reporting, affiliate program launches, and market initiatives through data analysis and stakeholder coordination. Brings experience in executive scorecards, fraud review, training development, and process improvements that strengthen service, reduce risk, and support growth.
Overview
28
28
years of professional experience
Work History
VIP Support
THREE International
01.2023 - 09.2026
- Provided remote technical support to 70+ VIPs for order placement, report errors, e-wallet issues, and business transfers.
- Traveled domestically and internationally to support corporate events, managing registration desk and logistics while providing on-site VIP support
- Maintained two internal knowledge base sites, enhancing resources for customer and VIP support teams
- Developed training videos and onboarding materials for brand ambassadors, improving their integration and effectiveness
- Verified daily orders (including weekends) through the Kount fraud system and cleared for processing
- Gathered the technical requirements from key stakeholders to revise websites and change product services
- Worked with the Compliance Department to enforce policy and procedures and process account changes
Business Analyst - NAM, Global Services
JEUNESSE GLOBAL
05.2019 - 01.2023
- Developed analysis for North America Sales Team (e.g., weekly, monthly, quarterly, and annual analysis such as revenue, recruitment, rank advancement, and promotional performance)
- Developed tracking system for monthly fly-in program, enhancing visibility of ROI and supporting recruitment efforts
- Prepared monthly scorecard PPT on overall market performance for executive level management
- Provided timely insights for market specials, builder promos, and strategy summits.
- Project Manager for the launch of two separate affiliate programs (US & CA) for the North America market
- Worked with external field leadership to design corporate assets for improved market support (e.g., Training Documents & Videos, Product and Promotional Reports)
- Consulted field leadership and team staff on compensation plan and emerging sales incentives; served as Subject Matter Expert
- Collaborated on Action Team to identify sales commission opportunities and create revised Comp Plan, contributing to successful launch in 2022
Project manager
JEUNESSE GLOBAL
03.2017 - 05.2019
- Designed distributor training initiatives to enhance client support and drive market sales for a startup project pitched to company owners
- Developed checks and balances system, reducing fraud risk while aligning with P & L goals
- Analyzed corporate genealogy restructures; advising on changes to enhance business impact
- Developed new Help Desk ticketing system and Live Chat System with internal and external stakeholders
- Designed Learning Management Systems for streamlining employee training (group project)
- Created pivot tables to analyze data for general managers and market presidents
- Provided business support for top-level clients in global markets (e.g., Commissions Analysis
Help Desk Supervisor
JEUNESSE GLOBAL
02.2015 - 02.2017
- Managed Help Desk for global corporate events – catchall help center that answers all JNS questions
- Managed more than 200,000 customer service tickets in multiple languages
- Created and managed company knowledge base to streamline information access
- Revised and improved company's knowledge base to enhance user accessibility.
- Hired and trained 100+ employees in two years to enhance team capabilities
- Developed attendance policies, quality assurance standards, and mentor programs to improve team performance
- Designed and drove employee engagement programs e.g., Employee of the Month and quarterly prizes to reward excellence
- Developed new hire screening process for company using Moodle
Department Supervisor/ Forklift Trainer/ MOD
HOME DEPOT
07.2004 - 01.2015
- Managed the flagship department, Garden/Seasonal, with a sales plan of $10 million (2006)
- Achieved annual shrink plan goals consistently below 2%, contributing to overall profitability.
- Certified all store personnel on heavy machinery training bi-annually and off-cycle
- Monitored and addressed key performance indicators, ensuring compliance with GMROI, turns, shrink, gross margin, and customer satisfaction scores.
- Supervised challenging assignments to turn around unprofitable departments, enhancing overall store performance.
- Supervised Flooring and Window Coverings, Plumbing, Kitchen Cabinets and Appliances, Lumber and Building Materials while cross training in all areas except Electrical.
- Led inventory management task force to meet annual inventory review standards
- Maintained store opening/closing standards for security of building and money
- Prepared New Smyrna Home Depot for Grand Opening in less than six weeks (pilot program)
Sales Associate
HOME DEPOT
08.1998 - 07.2004
- Maintained optimal inventory levels and ensured clean display standards for improved customer experience.
- Trained customers on product usage, enhancing their confidence and satisfaction with home improvement projects.
- Facilitated cross-training initiatives, enhancing collaboration and operational efficiency across departments.
- Learned core retail business strategies and tenets at the number one home improvement retailer in the US - $100B + Revenue
- Ensured adherence to OSHA safety standards
- Drove and maintained heavy machinery
Education
Bachelor's - English Literature
UNIVERSITY OF CENTRAL FLORIDA
05-2004
Skills
- Fraud prevention
- Business analytics
- Project planning
- Regulatory compliance
- Technical troubleshooting
- MS Office proficiency
- Quick learning
- Team building
- Critical thinking
- Communication skills
Activities
- 2007-2008 Central Florida Fire Academy – Class Leader, Registered EMT and Firefighter
- AVID READER
Timeline
VIP Support
THREE International
01.2023 - 09.2026
Business Analyst - NAM, Global Services
JEUNESSE GLOBAL
05.2019 - 01.2023
Project manager
JEUNESSE GLOBAL
03.2017 - 05.2019
Help Desk Supervisor
JEUNESSE GLOBAL
02.2015 - 02.2017
Department Supervisor/ Forklift Trainer/ MOD
HOME DEPOT
07.2004 - 01.2015
Sales Associate
HOME DEPOT
08.1998 - 07.2004
Bachelor's - English Literature
UNIVERSITY OF CENTRAL FLORIDA