Sean Kershaw
Longview,Texas
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 21 years background maintaining customer satisfaction and contributing to company success. Proficient in Microsoft Excel, Word, PDF and Power Point.
Overview
23
23
years of professional experience
Work History
Customer Service Manager
Map Communications, Inc.
04.2002 - 07.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Hazardous Materials Technician
Florida Spill Response
06.2000 - 03.2002
- Handled emergency spills and environmental cleanup requests with organized approach.
- Moved and loaded drums and containers weighing as much as 600 pounds.
- Prepared containers for long-distance shipping and coordinated transportation with contractors.
- Arranged pick-ups, managed documentation and reported quantities of waste to help coordinators make appropriate planning decisions.
Education
GED -
Salem High School
Virginia Beach, VASkills
- Job and Task Observation
- Time Management
- Job Assignments
- Customer Service
- Negotiation and Conflict Resolution
- Billing and Filing
- MS Office Expertise
- Verbal and Written Communication
Timeline
Customer Service Manager
Map Communications, Inc.
04.2002 - 07.2023
Hazardous Materials Technician
Florida Spill Response
06.2000 - 03.2002
GED -
Salem High School
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