Sean Killam
Network Engineer
St Petersburg,FL
Summary
Installation and management of Network Routers, Switches, WAP's, Cabling
Experience with Connectwise and Kaseya RMM support and ticketing software
Management of client PC's
Expert in Windows products including Windows 10, Windows 7, O365, Server 2008,2012,2016,2019
Remote and onsite customer service, troubleshooting over the phone and onsite.
Installation of Cat5, Cat6, HDMI,
Experience with Sonicwall, Ubiquiti Unifi Switches, and WAP's.
Experience with AD and GPO policies
Ability to build, maintain and troubleshoot HyperV and virtual environment
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sr. Field Engineer-Tier2
Advantage Technologies
St Petersburg, United States
11.2016 - Current
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Managed team in troubleshooting efforts that alleviated errors.
- Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
- Promoted positive customer support training experience once project was completed.
- Performed virtual machine provisioning and VM priority setup.
- Provided network support services for devices such as switches, WAP's, routers and other hardware.
- Created VPN infrastructure and allowed for secure remote connections.
- Troubleshot complex multi-vendor network service provider issues.
- Collaborated with vendors to identify best options for optimizing network performance.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Recommended options for disaster recovery and remote access security.
Information Systems Technician
United States Navy, USN
Tampa, FL
05.2012 - 09.2020
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Provided basic end-user troubleshooting and desktop support.
- Installed, configured and patched user hardware and software.
- Managed a team to accomplish mission specific items
SSRS Developer
Fairfax Software
Tampa, FL
06.2013 - 11.2016
- Cooperated fully with product owners and enterprise architects to understand requirements.
- Collaborated with multi-functional roles to communicate and align development efforts.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Developed and modified programs to meet customer requirements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
Education
Associate of Arts - Communications
St Petersburg College
St.Petersburg 01.2009 - 12.2011
Skills
Project planning and development
Timeline
Sr. Field Engineer-Tier2
Advantage Technologies
11.2016 - Current
SSRS Developer
Fairfax Software
06.2013 - 11.2016
Information Systems Technician
United States Navy, USN
05.2012 - 09.2020
Associate of Arts - Communications
St Petersburg College
01.2009 - 12.2011
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