Sean Kowalski
DeKalb,IL
Summary
Dynamic event staff member with a proven track record at Northern Illinois University Athletics, excelling in event logistics and guest relations. Leveraged strong teamwork and crowd control techniques to enhance attendee experiences, ensuring safety and operational efficiency. Recognized for exceptional customer service and effective collaboration in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Event Staff Member
Northern Illinois University Athletics
DeKalb, IL
07.2025 - Current
- Assisted in setup and breakdown of athletic events, ensuring efficient operation and adherence to safety protocols.
- Provided customer service support during events, addressing inquiries and enhancing attendee experience.
- Operated ticketing systems, facilitating smooth entry for guests and maintaining accurate records.
- Collaborated with team members to coordinate event logistics, improving workflow efficiency.
Parking Attendant
Walt Disney World Parks and Resorts
Kissimmee, FL
01.2026 - 06.2026
- Managed vehicle flow in high-traffic areas, ensuring efficient parking operations.
- Assisted guests with parking inquiries, providing exceptional customer service and support.
- Monitored parking lot conditions, maintaining cleanliness and safety standards.
- Operated trams to ensure guests made it safely and quickly up to the main entrance of the park
- Reported maintenance issues promptly, contributing to improved guest experiences.
- Collaborated with team members to optimize parking space utilization during peak hours.
- Adapted quickly to changing situations, enhancing overall operational efficiency in dynamic environments.
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Education
Associate of Science - Business Administration
Kishwaukee
Malta, IL06.2026
Skills
- Strong teamwork
- Event setup and breakdown
- Guest relations
- Brand marketing
- Leadership qualities
- Crowd control techniques
- Guest relations expertise
- Teamwork and collaboration
- Customer service
- Guest services
Timeline
Parking Attendant
Walt Disney World Parks and Resorts
01.2026 - 06.2026
Event Staff Member
Northern Illinois University Athletics
07.2025 - Current
Associate of Science - Business Administration
Kishwaukee