Sean Kriesel
Houston
Summary
Experienced Senior Implementation Consultant dedicated to enhancing systems performance, driving down operational costs, and streamlining workflows. Expertise in executing timely software installations and conducting thorough testing, complemented by routine troubleshooting to ensure smooth system transitions and minimize downtime. Proficient in distilling complex topics into clear, accessible language, making technical interactions more approachable for users at all levels. Results-oriented professional focused on delivering innovative solutions that empower organizations to achieve operational goals.
Overview
9
9
years of professional experience
Work History
Senior Implementation Consultant
PROS Inc
06.2020 - Current
- Oversees design and implementation team during the life of the project.
- Established best practices and standardization for the professional services department leading to a decreased implementation timeline.
- Works with clients directly on key parts of their business processes and how to improve.
- Help lead workshops to gather business requirements and translating them into technical.
- Test, troubleshoots, train, and documents the implementation for the client.
- Handle deployments, handovers, and support the production environment in post go-live.
- Lead client facing demos.
- Collaborates cross functionally with diverse teams and stakeholders to drive project success.
- Coordinates enhancements with product developers to resolve challenges.
- Customer Advocate during project prioritizing client satisfaction of the project.
Footwear Lead
Under Armour
05.2017 - 01.2020
- Oversee footwear department and direct daily administrative operations within a fast-paced environment with a focus on increasing productivity and customer satisfaction levels
- Review and process customer transactions, assist customers with product selection, and ensure safety best practices are followed
Education
Bachelor of Science - Computer Information Systems
University of Houston-Victoria
Katy, TXSkills
- Team leadership
- Task delegation expertise
- Effective independent contributor
- Effective communication techniques
- Customer assistance skills
- Relationship management
- Problem-solving skills
- Process Improvement
- Project Management
- Agile methodology
- Project documentation
- Responsive to change
- Accountability
- Loyal team member
Timeline
Senior Implementation Consultant
PROS Inc
06.2020 - Current
Footwear Lead
Under Armour
05.2017 - 01.2020
Bachelor of Science - Computer Information Systems
University of Houston-Victoria