Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Mack

Baltimore,MD

Summary


Professional with experience in residence life and student support, ready to excel in supporting academic and personal development. Skilled in conflict resolution, mentorship, and fostering inclusive communities. Strong focus on collaboration, ensuring reliable support and adaptability to changing needs. Known for excellent communication, leadership, and organizational skills, making significant impact in student engagement and well-being.

Overview

9
9
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification

Work History

Resident Advisor

Department Of Juvenile Services
01.2021 - 11.2021
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
  • Promoted positive relations between residents and staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
  • Solved grievances and complaints by collaborating with residents.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Administered emergency response procedures during crises, maintaining resident safety as a top priority.

Driver

Downtown Library
03.2020 - 12.2020
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Dishwasher

Northwest Hospital
08.2017 - 10.2019
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Followed supervisor instructions to complete tasks on time.
  • Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Housekeeper

Johns Hopkins Hospital
02.2013 - 12.2016
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

High School Diploma -

Ballon Stay High School
Washington, United States
01-2008

Skills

Activity planning

Motivational skills

Client relationship management

Daily living assistance

Security procedures

Crisis management

Interpersonal relationships

Safety practices

Multicultural competence

Policy enforcement

Teamwork

Mental health awareness

Certification

Certification in Retail Sales

Timeline

Resident Advisor

Department Of Juvenile Services
01.2021 - 11.2021

Driver

Downtown Library
03.2020 - 12.2020

Dishwasher

Northwest Hospital
08.2017 - 10.2019

Housekeeper

Johns Hopkins Hospital
02.2013 - 12.2016

Certification in Retail Sales

12-2010

High School Diploma -

Ballon Stay High School

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Sean Mack