SEAN MATHEUS
Katy,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Technical Support Specialist
Emerson Automation Solutions
Houston , TX
03.2017 - Current
- Provided comprehensive technical support to customers via telephone, email and chat.
- Installed and configured hardware, software and peripheral components in relation to our proprietary pipeline management products (i.e. PipelineStudio, PipelineManager, PipelineOptimizer etc.)
- Maintained an inventory of installed software products and their associated licenses.
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
- Troubleshot system errors and identified potential solutions.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Organized and managed the inventory of all incoming and outgoing shipments.
Logistics Account Executive
CH Robinson
Houston , TX
05.2015 - 03.2017
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
Logistics Specialist
UPS Logistics
Humble , TX
09.2012 - 04.2015
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Utilized software programs to track shipments from origin to destination.
Education
BBA - Business Administration And Management
University of Houston
Houston, TX08-2012
High School Diploma -
Alief Taylor High School
Houston, TX05-2005
Skills
- Troubleshooting and Diagnosing
- Remote Diagnostics
- Application installations
- Remote desktop services and support
- Software Installation
- Hardware upgrades
- Remote Technical Assistance
- Customer experience management
Affiliations
- Avid sports fan, coach, and player
- Spending time with my blended family (My wife, 2 biological children, and 3 step children... plus one puppy!)
- Serving my community
Languages
Spanish
Professional
Timeline
Technical Support Specialist
Emerson Automation Solutions
03.2017 - Current
Logistics Account Executive
CH Robinson
05.2015 - 03.2017
Logistics Specialist
UPS Logistics
09.2012 - 04.2015
BBA - Business Administration And Management
University of Houston
High School Diploma -
Alief Taylor High School
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