SEAN MATHEUS
N2 Publishing
Katy,TX
1
Language
14
years of professional experience
Dedicated professional with significant experience in client relations and team collaboration. Skilled in fostering strong partnerships to drive customer satisfaction and support business growth. Results-oriented with a proactive approach to relationship-building and contributing to organizational success.
Work History
Area Director
1 Year- Developed strategic marketing plans to drive local business growth and partnerships.
- Directed regional operations to enhance community engagement and brand awareness.
- Led a team of managers, providing mentorship and guidance to improve performance outcomes.
- Analyzed market trends to identify opportunities for expansion and service enhancement.
Senior Technical Support Specialist
8 Years 6 Months- Hiring and training new administrative and engineering personnel
- Developed new SOPs and manuals for new and existing team members
- Provided comprehensive technical support to customers via telephone, email and chat.
- Installed and configured hardware, software, and peripherals for proprietary pipeline management products, ensuring optimal functionality for users.
- Maintained an inventory of installed software products and their associated licenses
- Resolved customer issues related to operating systems, network connectivity, software applications and hardware components
- Troubleshot system errors and identified potential solutions
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
- Organized and managed the inventory of all incoming and outgoing shipments
Senior Logistics Account Executive
1 Year 10 Months- Cultivated vendor relationships to secure timely delivery of materials.
- Generated reports on logistics operations, highlighting cost analysis, shipment tracking, and performance metrics.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Coordinated transportation of goods between warehouses, customers, and vendors to ensure seamless delivery.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
Logistics Specialist
2 Years 7 Months- Cultivated vendor relationships to secure timely delivery of materials.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Compiled comprehensive reports on logistics operations, focusing on cost analysis, shipment tracking, and performance metrics.
- Analyzed customer orders to determine optimal shipping routes and methods.
- Ensured that all shipments met international regulations for customs clearance.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Negotiated carrier rates to enhance shipping process efficiency.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
Education
Bachelor of Science - Science
High School Diploma
Skills
Technical support
System troubleshooting
Remote troubleshooting
Application Installations
Software Installation
Remote desktop support
Hardware Upgrades
Market Analysis
Operational Strategy
Team Management Experience
Affiliations
- Sports Coach
- Spending time with my two sons and dog
- Serving my community
Languages
Spanish
Professional
Timeline
Area Director
N2 Publishing
10.2025 - CurrentRead More
Senior Technical Support Specialist
Emerson Automation Solutions
03.2017 - 09.2025Read More
Senior Logistics Account Executive
CH Robinson
05.2015 - 03.2017Read More
Logistics Specialist
UPS Logistics
09.2012 - 04.2015Read More
Alief Taylor High School
High School Diploma
Read More
University of Houston
Bachelor of Science from Science
Read More