Sean McAlpin

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Bought merchandise both personally and through creating interpersonal relationships with sellers who walked into store.
• Processed and priced merchandise based on past selling data and ensured a fair markup percentage.
• Stayed up-to-date on trends in vintage, streetwear, and sneakers.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Created social media content for special promotions or sales to keep followers engaged and up to date.
• Helped facilitate sales by styling customers, offering genuine feedback, and pulling merchandise for customers to try on.
• Maintained a clean and orderly work environment
• Established strong relationships with key stakeholders, facilitating effective communication across team members and management.

• Supported classroom maintenance and upkeep by organizing materials and tools for students and cleaning up after lab was over.
• Supported classroom activities by servicing sewing machines, cutting fabric scraps, and ensuring students were working on the correct steps for their projects.
• Ensured students stayed on task and did tasks correctly by working one-on-one with them and answering questions when they were confused. I also helped them to re-do work that would have otherwise costed them points.
• Maintained safety and security by overseeing students when sewing and cutting.

• Helped facilitate donations for the store by

- Separating donations by category

- Disposing of unsellable donations (i.e. Dirty, broken items)

- Carrying larger donations for customers

- Writing tax-exempt receipts for customers

• Maintained clean, neat, and operational facilities to serve program needs.
• Used interpersonal skills to speak with customers and ensure they were taken care of.