Sean McNicholas
Seattle,Washington
Summary
Knowledgeable Desired Position with proven track record in enhancing guest experiences and resolving issues promptly. Successfully managed teams to improve service efficiency and guest satisfaction. Demonstrated leadership and problem-solving skills to maintain high service standards.
Overview
32
32
years of professional experience
Work History
Guest Service Manager
Metropolitan Market
3830 34 Ave West Seattle Washington
08.2023 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored staff on customer service protocols and operational procedures.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
- Coordinated scheduling and staffing to optimize coverage during peak hours.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Understood and implemented safety and emergency procedures.
- Monitored staff training, scheduling and shift changes.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Conducted regular staff training sessions on customer service standards and company policies, promoting a consistent level of service across the team. responsible for over $4500 at any given time between safe loan and cash registers. over 30 years of customer service experience.
E-Commerce Personal Shopper
Fredmeyer
100 Northwest 85st
10.2019 - 08.2022
- Curated personalized shopping lists based on customer preferences and dietary restrictions.
- Assisted customers in navigating online platforms for product selection and order placement.
- Ensured accurate fulfillment of orders by verifying items against customer requests.
- Optimized inventory management through regular communication with suppliers and stock monitoring.
- Trained new team members on efficient e-commerce processes and customer service best practices.
- Implemented improvements to order processing workflow, enhancing overall efficiency and accuracy.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Produce Clerk
Fredmeyer
100 Northwest 85st
06.2013 - 03.2017
- Ensured freshness and quality of produce through regular inspections and stock rotation.
- Assisted customers with product selection, offering knowledge on seasonal availability and storage.
- Maintained cleanliness and organization of produce displays to enhance customer experience.
- Collaborated with team members to optimize inventory levels and reduce waste in the department.
- Implemented efficient stock replenishment procedures, improving overall workflow in produce section.
- Analyzed sales trends to recommend adjustments in inventory based on customer preferences.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
Self Checkout Lead
Fredmeyer
915 Northwest Seattle
04.2009 - 02.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments. overall I was responsible in training, staff and customers on how to use the self checkout machines traveled to many different stores within the company to complete self check out rollout operations.
Cashier Team Lead
Fredmeyer
915 North West Seattle
11.2001 - 03.2008
- Supervised cashier team, ensuring efficient transaction processing and customer satisfaction.
- Trained new employees on register operations and customer service best practices.
- Implemented process improvements, reducing transaction times and enhancing workflow efficiency.
- Monitored cash handling procedures, ensuring compliance with company policies and accuracy in cash drawers.
- Resolved customer inquiries and complaints swiftly to maintain positive shopping experiences.
- Coordinated scheduling for cashier staff, optimizing coverage during peak hours for operational efficiency.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Collaborated with management on promotional initiatives, driving sales through effective team engagement strategies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Cashier
Fredmeyer
1301 Center Drive Medford, OR
01.1994 - 10.2001
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, balancing funds at shift end.
- Assisted customers with product inquiries, enhancing shopping experience.
- Managed inventory levels, ensuring stock availability on sales floor.
Education
Music And Foreign Language
Eastern Washington University
Cheney, WAHigh School Diploma - Music And Foreign Language
Evergreen High School
Vancouver, WA06.1988
Skills
(GSL)Guest service lead (CSM) customer service manager(PIC) person in charge Fantastic in leadership roles
Timeline
Guest Service Manager
Metropolitan Market
08.2023 - Current
E-Commerce Personal Shopper
Fredmeyer
10.2019 - 08.2022
Produce Clerk
Fredmeyer
06.2013 - 03.2017
Self Checkout Lead
Fredmeyer
04.2009 - 02.2012
Cashier Team Lead
Fredmeyer
11.2001 - 03.2008
Cashier
Fredmeyer
01.1994 - 10.2001
Music And Foreign Language
Eastern Washington University
High School Diploma - Music And Foreign Language
Evergreen High School