Sean M. Hicks
Indianapolis
Summary
Dynamic operations professional with extensive expertise in team leadership and mentoring, poised to make a significant impact in a fast-paced sales environment. Consistently exceeds performance metrics while fostering a collaborative team culture that encourages growth and innovation. Committed to achieving shared goals and supporting workforce development, eager to drive impactful results within a thriving organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Co-Store Manager
Total Wine and More
Avon, Indiana
07.2023 - Current
- Chosen by executive leadership to lead the launch of the latest store in Indianapolis, enhancing market presence.
- Drove revenue growth by exceeding sales budget in first two years, with increases of +9.1% in 2024 and +10% in 2025.
- Exceeded annual KPI budgets across winery direct, spirits direct, shrink, turnover, and premium sales categories.
- Chosen to partake in professional development program, Evolving Leaders, aimed at advancing careers of store managers.
- Managed social media initiatives for each market and district to foster community interaction.
- Directed safety committee initiatives in Indianapolis to uphold superior safety standards for customers and team members.
- Cultivated professional development among team members and leaders to enhance their skills. Championed multiple promotion initiatives within the store and district framework.
Assistant Store Manager
Total Wine and More
Greenwood, Indiana
06.2022 - 07.2023
- Chosen to relocate to Indiana to facilitate internal talent integration within a growing Indianapolis market.
- Assisted in identifying, interviewing, and selecting team members for the Greenwood store during the pre-opening phase.
- Supported training efforts for externally hired managers by providing insights into operational tasks and key sales practices at Total Wine & More.
- Participated in the onboarding process by collaborating with the management team to ensure a smooth integration of new staff.
- Appointed as wine manager for new market due to exceptional performance and expertise; with plans to open Avon location in 2023.
- Achieved store sales of $16+ million in the first year, exceeding budget by 6%.
- Surpassed all KPI targets for Direct, turnover, sales, shrink management, and premium sales initiatives.
Assistant Store Manager
Total Wine and More
Houston, Texas
05.2019 - 06.2022
- Led efforts in establishing Store #530 in Houston Heights, coordinating logistics and operations for a successful opening in November 2019.
- Contributed to the successful onboarding of new managers chain-wide, fostering a culture of leadership at store #530. Elevated store #530's status as a manager in training (MIT) location through effective training of newly hired managers.
- Within the first 6 months of being opened, store became the highest volume ($28mm annual sales) store in north Houston district.
- Facilitated hiring and training processes for new team members to support rapid expansion of store operations in 2020 and 2021.
- Oversaw beer department operations, driving sales to achieve top position of $2.6 million within district of nine stores.
Store Manager of Soft Lines
Academy Sports + Outdoors
Spring, Texas
08.2017 - 04.2019
- Leader of team that achieved Top Customer Satisfaction store within entire company fiscal year 2018 (255 stores).
- Oversee entire store operations of $18.8M store.
- Manage soft-lines departments directly: footwear & apparel, with over 30 direct report team members.
- Hire, train, and motivate team members to drive sales to surpass daily sales plan.
- Implemented training and security measures to decrease shrink results by over 21%, beating goal of 1.75% shrink.
- Drive sales with proper marketing to showcase seasonal items by listening to the customer, along with reading sales trends.
- Ensure that we excel in keeping the number one sub-department in the store: work boots sales produced $1.2M sales fiscal year 2018, nearly 7% of total store sales.
- Managed daily & weekly payroll budgets to be under allotted payroll hours.
Worksite Benefits Specialist
Liberty National Life Insurance Company
Carmel, Indiana
10.2016 - 07.2017
- Engage with business owners and leadership to sell supplemental insurance products.
- Top 5% First Year Commission within first 60 days among 2,000 agents nationwide.
- Achieved top 1% in sales numerous weeks in Q4 2016.
- Leading producing agent in Q4 2016 within company which helped agency earn #6 ranking in nation.
Financial Representative
Northwestern Mutual
Crown Point, Indiana
12.2015 - 10.2016
- Earned the trust of clients through constructive listening.
- Conducted consultations to establish objectives and assess financial situations.
- Engaged with specialized advisors to create customized financial plans.
- One of 12% of new advisors nationwide to earn the Power of 10 Award.
Financial Analyst and Wealth Management Intern
Oak Partners, Inc.
Crown Point, Indiana
05.2014 - 08.2014
- Engaged with new and existing clients on a daily basis.
- Assisted in execution of client wealth & retirement plans by performing stress-tests.
- Analyzed clients’ unique circumstance and aided in developing financial plans.
Team Sports Department Manager
DICK’S Sporting Goods
Frisco, TX
11.2010 - 06.2013
- Managed team of 10 to grow $2.2M department to achieve top 1% in company.
- Analyzed department budgets, conducted interviews and trained employees. Ensured entire team had the proper product knowledge to provide world-class customer service; customer feedback was positive.
- Developed relationships with key vendors (Nike, Reebok, Brooks, Mizuno, and Asics) and conducted product training.
- Implemented seasonal merchandising layouts and company plan-o-gram standards.
Store Operations Manager, Sales Leader, & Sales Associate
DICK’S Sporting Goods
Peoria, IL
09.2006 - 11.2010
- Key holder that opened store daily, prepared daily deposit, and analyzed daily sales reports.
- Responsible for organization and operations of 5,000 sq. ft. receiving area, garages and five stockrooms.
- Managed daily freight-flow for $18M store.
Education
B.S. - Business Management
Purdue University, College of Business
Skills
- Motivational leadership
- Professional mentor
- Inventory control
- Logistics management
- Self-starter
- Relationship building
- Retail merchandising
- Budgeting
- Entrepreneurial
- Vendor & partner collaboration
- Coaching & empowering
- Organization
Certification
- Cicerone Certified Beer Server, 98% on exam. Currently pursuing Certified Cicerone Certificate
- Long-Term Care Insurance License
- Suitability in Annuity Transactions License
- State Life & Health Insurance License (IN, IL, PA, TX, WI) – non-active
Timeline
Co-Store Manager
Total Wine and More
07.2023 - Current
Assistant Store Manager
Total Wine and More
06.2022 - 07.2023
Assistant Store Manager
Total Wine and More
05.2019 - 06.2022
Store Manager of Soft Lines
Academy Sports + Outdoors
08.2017 - 04.2019
Worksite Benefits Specialist
Liberty National Life Insurance Company
10.2016 - 07.2017
Financial Representative
Northwestern Mutual
12.2015 - 10.2016
Financial Analyst and Wealth Management Intern
Oak Partners, Inc.
05.2014 - 08.2014
Team Sports Department Manager
DICK’S Sporting Goods
11.2010 - 06.2013
Store Operations Manager, Sales Leader, & Sales Associate
DICK’S Sporting Goods
09.2006 - 11.2010
B.S. - Business Management
Purdue University, College of Business