Hi, I’m
Sean-Michael Bragg
Woodstock,Georgia
Summary
Energetic and passionate young adult with 10+ years of Customer Service experience. Organized and dependable candidate successful at managing multiple priorities with a highly positive attitude. Exceptional at connecting with people and thrive in working harmoniously with individuals of all personality types. Willingness to take on added responsibilities to meet team goals. Proficient at creating and sharing fun, informative videos about real estate and other topics on social media to connect with a growing audience and generate leads.
Overview
8
years of professional experience
1
Certification
Work History
Keller Williams
Real Estate Agent
11.2022 - Current
Job overview
- Provide comprehensive real estate services, including market analysis, property showings, contract negotiations, and closing coordination.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Create and publish engaging real estate videos on social media, attracting a growing audience and generating leads.
Blue Monster Management
Customer Service Call Center Specialist
11.2021 - 11.2022
Job overview
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Assisted in implementing training programs for new staff, resulting in improved customer satisfaction and efficiency.
- Collaborated with management to identify and address operational challenges, enhancing overall call center performance.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
PUBLIX SUPER MARKETS
Customer Service Office Staff Member
11.2018 - 11.2021
Job overview
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Developed comprehensive knowledge of company products and services to better assist clients with their inquiries.
- Trained and mentored new employees, fostering a collaborative and supportive work environment.
- Provided empathetic guidance to customers during challenging situations, resulting in lasting relationships.
- Managed high call volume with exceptional professionalism, ensuring timely responses to customer needs.
Hallmark Gold Crown
Lead Key Holder
08.2016 - 11.2018
Job overview
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Skills
- Real Estate Sales: Market analysis, property showings, contract negotiations, closing coordination
- Customer Service: High-volume call handling, problem resolution, customer satisfaction
- Video Production: Recording, editing, and publishing engaging real estate content on social media
- Team Collaboration: Training, mentoring, and working effectively with colleagues and clients
- Technology Proficiency: CRM software, video editing tools, social media platforms
Affiliations
- National Association of Realtors
- Cherokee Association of Realtors
Certification
- Licensed in Real Estate - 2022
Hobbies
Just having gotten married and already having two twins on the way, I don't have much time for hobbies but what I do enjoy is learning new skills as well as finding new ways of maintaining a healthy and active lifestyle! Currently, two of the new skills I am passionately growing knowledge in is day trading and learning how to build YouTube channels, with all the extra sub-categories of learning that entails.
Timeline
Real Estate Agent
Keller Williams
11.2022 - Current
Customer Service Call Center Specialist
Blue Monster Management
11.2021 - 11.2022
Customer Service Office Staff Member
PUBLIX SUPER MARKETS
11.2018 - 11.2021
Lead Key Holder
Hallmark Gold Crown
08.2016 - 11.2018
Similar Profiles
Cynthia GamboaCynthia Gamboa
Real Estate Agent at Keller Williams Realty YumaReal Estate Agent at Keller Williams Realty Yuma
William (Billy) Koontz IVWilliam (Billy) Koontz IV
Realtor at Keller WilliamsRealtor at Keller Williams
Stephanie G HendersonStephanie G Henderson
Chief Executive Officer at Keller Williams Clients ChoiceChief Executive Officer at Keller Williams Clients Choice
MARIA DEAMERMARIA DEAMER
Realtor at Keller WilliamsRealtor at Keller Williams
Marshall LangstonMarshall Langston
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment