Sean Monrad
Keller,TX
Summary
Technology-inclined professional with a fanatical love of networking, who possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Focuses on Incident Report Management, JIRA, Layer 2 Switching, Layer 3 Routing, IP Packet capture and analysis with Wireshark, WAN, Firewall configuration, VOIP SIP troubleshooting, On Prem / Cloud Telephony
Overview
19
19
years of professional experience
1
1
Certification
Work History
Systems Engineer-Advisor
NEC ECT
12.2005 - Current
- Worked as part of the National Technical Assistant Center supporting all of North America and Canada.
- Documented system configuration, mapping and processes.
- Completed software updates and assessed security patches for optimized system use.
- Delivered helpdesk service and support to customers.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Optimized networked software and operating systems by applying updates and patches.
- Led training sessions for junior team members, promoting professional growth and knowledge sharing within the department.
- Review of Network Traffic (PCAP) trace for resolution of VoIP issues using Wireshark
- Lead national training classes on System configuration and troubleshooting
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Analyzed security logs to determine and alleviate network threats.
- Assisted with resolving network problems at remote locations.
Network Engineer
Directory Solutions, LTD
03.2005 - 12.2005
- Support of existing physical network
- Upgrade of existing wireless network
- Upgrade VPN connectivity to host office
- Support of Windows based PC's.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
Associate Network Engineer (Senior Capstone Project)
United Surgical Partners International
07.2005 - 10.2005
- Assist in Design and implementation of network in collaboration with senior project engineers
- (Baton Rouge Surgical Hospital) Ensured proper installation of cables, PC's, Servers, operating systems and software.
Education
Bachelor of Science - Network and Communication Management
DeVry University
Irving, TXSkills
- Hardware and software installation
- TCP/IP protocol
- System Troubleshooting
- Cloud services
- IT Infrastructure
- Firewalls
- Switches and routers
- SIP Trunking
- Premise and Cloud Based IP PBX Setup and Administration
- Voice over IP Phone deployment and support
- LAN / WAN
- System and Network Security
- Technical Support and Assistance
- Working Knowledge of Windows and Linux based Servers and Desktops
- Familiar with virtualization technologies (VMWare ESXi, KVM, Docker)
Certification
- Google IT Support
- Cisco CCNA (Expected by 12/24)
- CompTIA Security+ (Expected by 6/25)
Timeline
Systems Engineer-Advisor
NEC ECT
12.2005 - Current
Associate Network Engineer (Senior Capstone Project)
United Surgical Partners International
07.2005 - 10.2005
Network Engineer
Directory Solutions, LTD
03.2005 - 12.2005
Bachelor of Science - Network and Communication Management
DeVry University
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