Sean Moriarty
Bentonville,AR
Summary
Diligent representative with proven track record in managing customer service teams to enhance client satisfaction and operational efficiency. Demonstrated success in resolving complex customer issues and implementing process improvements. Skilled in leadership and problem-solving.
Overview
9
9
years of professional experience
Work History
Club Outfitter
Bass Pro Shops
Rogers, AR
08.2024 - Current
- Club Outfitters are responsible for the printing and facilitation of the Capital One backed Club MasterCard
- Day to day operations include acquiring applications from customers out onto the sales floor
- Operations include informing customers of the latest club offerings and deals tethered to the Club MasterCard
- Facilitation includes taking cash and ach payments at the Club booth, informing returning customers of new offers, and assisting customer service outfitters when possible
- Regularly met Club referral goals on a weekly basis
Tennis Pro Shop Manager
Shadow Valley Country Club
Rogers, AR
03.2023 - 06.2024
- Managed day to day operations for all Racquet Sports
- Lead a small team of up to four part time staff members and part time professionals
- Handled and accounted for a small inventory of under $10,000
- Responsible for keeping all record of transactions, rentals, and reservations
- Acted as liaison between membership and professional coaches
- Worked along side other department heads to plan large club wide events
- Responsible for all Marketing of every event/important date for the Racquet department
- Created all marketing material (posters/social media)
- Assigned and conducted all necessary maintenance regarding court quality
- Transitioned company into a new Point of Sale system
Tennis Pro Shop Attendant
Shadow Valley Country Club
Rogers, AR
10.2017 - 03.2023
- Oversaw the Racquet pro shop as well as three indoor tennis courts, four outdoor courts, and six pickleball courts.
- Regularly ran charges and booked playtime for members and guests
- Provided any maintenance necessary for the courts and surrounding areas
- Received and logged new and current inventory
- Taught and administered multiple kids' racquet camps and clinics with upwards of ninety children of all ages
- Intermingled with members and guests while providing superior customer service
Sales Associate
Ohmies Vape and Glass Emporium
Bentonville, AR
06.2021 - 08.2021
- Guided customers to make an informed purchase
- Allocated and logged new incoming inventory
- Operated a POS system alongside the cash register
- Staged and presented a large inventory of product
Donations Attendant
Goodwill Industries
Rogers, AR
02.2016 - 07.2016
- Received and processed donations to be sorted
- Priced items and moved them to the floor
- Interacted with shoppers while hauling their furniture to their vehicles
Education
Associate of Science - Environmental Science
NorthWest Arkansas Community College
Bentonville, ARSkills
- Client relationship building
- Sales strategy development
- Brand awareness
- Product knowledge expertise
- Store maintenance
- Upselling strategies
- Stock replenishment
- Teamwork and collaboration
- Attention to detail
- Customer service
Timeline
Club Outfitter
Bass Pro Shops
08.2024 - Current
Tennis Pro Shop Manager
Shadow Valley Country Club
03.2023 - 06.2024
Sales Associate
Ohmies Vape and Glass Emporium
06.2021 - 08.2021
Tennis Pro Shop Attendant
Shadow Valley Country Club
10.2017 - 03.2023
Donations Attendant
Goodwill Industries
02.2016 - 07.2016
Associate of Science - Environmental Science
NorthWest Arkansas Community College