Sean Murphy
Troy,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
Broadview FCU
2023.05 - Current
- Deploying Windows patches and feature upgrades using System Center Configuration Manager
- Act on tier 2/3 level support for tickets.
- Managed the ticket queue for all tier 2/3 level support tickets for the Infrastructure Team
- Identified and resolved technical problems through root cause analysis and research.
- Assisted with an O365 Migration between CAP COM FCU and SEFCU into Broadview FCU.
- Deploying applications and updates to endpoints in branches and back office.
Analyst, Technology Operations
CAP COM FCU
2020.06 - 2023.04
- Deploying Windows patches and feature upgrades using System Center Configuration Manager
- Act on tier 2 level support for tickets, and PowerShell scripting to assist with daily tasks.
- Identified and resolved problems through root cause analysis and research.
Crew Leader/Head Crew Leader
True Value
2018.04 - 2019.08
- Setting up/taking down event tents in the Capital Region
- Initially Crew Leader, but then advanced to Head Crew Leader (management of the crew).
- Managing day to day plans with 2-3 crews and oversaw larger setups.
Personal Care Aide
Independent Living
2016.03 - Current
- Caregiver for a young man with a physical disability who requires assistance with social and physical needs at home and in the community pertaining to mobility related activities of daily living.
IT Internship
CAP COM FCU
2019.05 - 2019.08
- Handling small projects/reporting on a weekly basis.
- Regularly imaging and deploying devices to end users.
- Act on tier 1 level support for tickets, execute moves and additions of workstations, including personal moves.
- Interacted with customers by phone, email, or in-person to provide information.
Lift Operator
Jiminy Peak Mountain
2017.11 - 2018.04
- Insure the safety of all guest getting on/off the lift
- Monitored safety precautions and operation of the lift.
Education
State University of New York, Plattsburgh State
Plattsburgh, New York05.2020
Associates degree in Applied Science - Computer Science -
Hudson Valley Community College
Troy, New York05.2018
Skills
- Administering System Center Configuration Manager (Certification by New Horizons)
- Office 365 Admin
- Field Operations
- PowerShell Scripting
- Windows 10 end user support
- Proficient in Microsoft Excel, Word, and PowerPoint
- Intro to SQL Database Management
Volunteer Experience
- Bus Stop Club (Local Sibling Support Group)
- Muscular Dystrophy Association
Hobbies and Interests
- Snowboarding
- Mountain biking
- Outdoor Adventures
- Electronic/computer technical challenges
Certification
Administering System Center Configuration Manager - New Horizons.
Timeline
Infrastructure Engineer
Broadview FCU
2023.05 - Current
Analyst, Technology Operations
CAP COM FCU
2020.06 - 2023.04
IT Internship
CAP COM FCU
2019.05 - 2019.08
Crew Leader/Head Crew Leader
True Value
2018.04 - 2019.08
Lift Operator
Jiminy Peak Mountain
2017.11 - 2018.04
Personal Care Aide
Independent Living
2016.03 - Current
State University of New York, Plattsburgh State
Associates degree in Applied Science - Computer Science -
Hudson Valley Community College
Administering System Center Configuration Manager - New Horizons.
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