Sean Murphy
Charlotte,NC
Summary
Dynamic hospitality professional with extensive experience at Duckworth's Grill & Taphouse, excelling in food and beverage operations. Proven track record in staff training and scheduling efficiency. Adept at enhancing service quality and fostering team performance to drive customer satisfaction and loyalty.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Hybrid AGM
DuckWorths Grill & Taphouse
Charlotte, United States
08.2024 - Current
- Trained staff on menu offerings and customer service standards to elevate service quality.
- Oversee a variety of shifts both front and back of house.
- Resolved customer complaints, maintaining high levels of satisfaction and loyalty.
- Provided leadership during organizational changes and crises to ensure stability.
- Created and enforced policies to reduce weekly LBW waste by nearly 60%.
- Conducted performance reviews for team members, promoting professional development.
- Completed and/or reviewed weekly inventory and expense sheets.
Assistant General Manager
The Fox & Falcon by David Burke
Charlotte, United States
09.2023 - 03.2024
- Streamlined service quality through effective staff training programs.
- Managed inventory controls to maintain optimal stock levels, minimizing waste.
- Surpassed customer service expectations consistently.
- Handled store cash operations with precision, preparing daily deposits.
- Crafted marketing campaigns to enhance store visibility and sales.
Assistant General Manager
David Burke Hospitality
Charlotte, United States
05.2021 - 08.2023
- Streamlined daily operations to enhance restaurant functionality.
- Optimized inventory control measures to reduce waste and maintain stock levels.
- Oversaw scheduling and labor management to improve team performance.
- Communicated effectively with hotel management to foster collaboration between venues.
- Collaborated with management on promotional events to increase customer traffic.
- Executed accurate cash intake processes and completed daily bank deposits.
Education
Bachelor of Arts - BA - Restaurant/Food Services Management
Johnson & Wales University
Charlotte, NC05-2021
Associate of Applied Science - Baking and Pastry Arts/Baker/Pastry Chef
The Culinary Institute of Michigan
Port Huron, MI05.2019
Skills
- Food and beverage operations
- Wine expertise
- Event management
- Staff training and development
- Scheduling efficiency
- Performance evaluation
- Back office administration
- Inventory control
Certification
American Culinary Federation - Certified Pastry Culinarian
Timeline
Hybrid AGM
DuckWorths Grill & Taphouse
08.2024 - Current
Assistant General Manager
The Fox & Falcon by David Burke
09.2023 - 03.2024
Assistant General Manager
David Burke Hospitality
05.2021 - 08.2023
Bachelor of Arts - BA - Restaurant/Food Services Management
Johnson & Wales University
Associate of Applied Science - Baking and Pastry Arts/Baker/Pastry Chef
The Culinary Institute of Michigan