Monica Brown
Wyile,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
AGM
Erickson Senior Living At Highland Springs
09.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments
- Created employee schedules to align coverage with forecasted demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed time records for 50+ employees to verify accuracy of information
Catering Specialist
Olive Garden Restaurant
08.2010 - 09.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Oversaw catering orders to verify accuracy and completeness.
- Coordinated with team members to prepare orders on time.
- Managed over 50 customer calls a day.
AGM
IHOP
08.2009 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Associate
Steak And Ale
02.2002 - 02.2008
- .
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Annapolis High School
Dearborn Heights, MISkills
- Table Layout
- Patron Satisfaction
- Food and Beverage Orders
- Complaint Resolution
- Managing Deliveries
- Full Service Restaurant Background
- Customer Loyalty
- Training and Development
- Calm and Pleasant Demeanor
- Reconciling Differences
- Staff Scheduling
- Front of House Management
- Schedule Crew Members
- Staff Supervision
Certification
- ServSafe Certified exp. 9/1/25
Timeline
AGM
Erickson Senior Living At Highland Springs
09.2019 - Current
Catering Specialist
Olive Garden Restaurant
08.2010 - 09.2019
AGM
IHOP
08.2009 - 06.2010
Associate
Steak And Ale
02.2002 - 02.2008
High School Diploma -
Annapolis High School
- ServSafe Certified exp. 9/1/25
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