Sean Murphy
Citrus Heights,Ca
Summary
To secure a responsible and challenging position where my experience and natural abilities coupled with a high degree of motivation would be of mutual benefit.
Overview
31
31
years of professional experience
Work History
Crew Member
Round Table Clubhouse
Citrus Heights, CA
01.2023 - Current
- Delivered exceptional customer service, fostering positive dining experiences.
- Operated kitchen equipment efficiently, ensuring food safety and quality standards.
- Collaborated with team members to maintain a clean and organized workspace.
- Trained new crew members on operational procedures and best practices.
Sales Associate
Kensington Marketing Group
Anaheim, CA
01.2020 - 04.2020
- Call homes to set appointments for energy efficient HVAC (Daikin), exterior coating (Supercote), windows (Anlin), Roofing and patio covers. Overcome objections while being customer service oriented and keeping the integrity of KMG.
Night Auditor
Staybridge Suites
01.2013 - 01.2019
- Customer service and sales utilized daily to ensure guest satisfaction and to fill as many rooms as possible. Check in/out hotel guests. Handle customer complaints and requests. Run all paper work for all transactions of the day. Post room and tax charges. Roll over day. Reconcile credit card transactions and cash posts. Make sure all is balanced for all charges. Answer and handle all incoming calls including reservations. Perform general clerical duties such as faxing, photocopying, filing, printing. Concierge duties. Use knowledge of multiple computer programs and applications to perform duties required. Also take care of small needs such as extra blankets, soap or any difficulty with use of the T.V. or A/C. Deliver express check out receipts and pre-set the breakfast area for the morning cook. Night Manager.
Night Auditor
Holiday Inn Express
01.2007 - 01.2010
- Quality customer service maintained for excellent ratings. Reservation and upgrade sales duties. Check in/out hotel guests. Handle customer complaints and requests. Run nightly audit. Balance daily transactions. Answer and complete phone call requests including reservations. Knowledge and implementation of general clerical activities such as: faxing, photocopying, filing and printing. Concierge services. Proficient in computer programs necessary for position. Night Manager.
Installation\ Delivery
Derek's Design
01.2006 - 01.2007
- Palletize, load and unload grocery store fixtures. Fabricate fixtures using an assortment of wood working tools. Use a fork lift on a regular basis. Install fixtures to locations completing all special requests. Adjusting to daily changes. Drive 28ft cube truck with lift gate and deliver or receive large and small fixtures. Business to business customer service skills.
Data Entry Clerk
Jenny Craig
01.2006 - 01.2006
- Process invoices, maintained balanced numbers, close each day with balanced numbers and fix all order mistakes. Work with sales associates to make sure that all customer orders were charged, shipped and paid correctly. Help other associates in order to maintain balances. File documents and print reports.
Sales Representative
Magnussen's Dodge
Auburn, California
01.2004 - 01.2006
- Answer incoming sales calls, follow-up with current and previous customers, set appointments, negotiate deals, demonstrate the features and benefits of the vehicle to customers, provide customers with information on products, help customers make selections by building customer confidence, maintain extensive knowledge of current inventory, present key selling points, features, and benefits while focusing message on customer’s needs and expectations, close sales by addressing customers concerns, demonstrating empathy, and consistently moving the customer towards commitment. Gold Certification obtained for product knowledge at a 5 star dealership.
Customer Service
Lake Natoma Inn
Folsom, California
01.1995 - 01.2003
- Tenure included various positions including Night Manager/Auditor, Reservation Supervisor, Front Desk, Bellman, Banquet and Convention Services, Room Service.
- Night Manager/Auditor – All accounting functions typical of hotel operations including balance of cash and credit receipts for restaurant, banquet, convention services and lodging, manage staff and hotel operations, prepare daily reports for upper management, maintain customer confidence by personally responding to and resolving complaints; making charge adjustments or offering complimentary services.
- Front Desk – manager on duty, customer service, answering phones, checking guests in and out and set reservations using Hotel computer management system, lodging guest complaints, cashier, concierge services, handled guest services including all amenities.
- Reservation Supervisor – incoming telephone and Internet reservations including lodging, groups, banquets, conventions, conferences, maintain records concerning capacity, availability and rates.
Education
No Degree - Physical Therapy
American River College
Sacramento, CASkills
- 18 Years Customer Service Experience
- Professional Sales Experience
- Supervisory Experience
- Highly organized, effective communicator
- Dependable, dedicated, self-motivated
- An enthusiastic and positive attitude
- Presents a professional, positive image
- Works well independently as well as in a team environment
- Ability to multi-task and interact with all levels of people
Timeline
Crew Member
Round Table Clubhouse
01.2023 - Current
Sales Associate
Kensington Marketing Group
01.2020 - 04.2020
Night Auditor
Staybridge Suites
01.2013 - 01.2019
Night Auditor
Holiday Inn Express
01.2007 - 01.2010
Installation\ Delivery
Derek's Design
01.2006 - 01.2007
Data Entry Clerk
Jenny Craig
01.2006 - 01.2006
Sales Representative
Magnussen's Dodge
01.2004 - 01.2006
Customer Service
Lake Natoma Inn
01.1995 - 01.2003
No Degree - Physical Therapy
American River College