Sean Nakamoto
Goodyear,AZ
Summary
Knowledgeable and dedicated Account Manager with exceptional customer service driven skills that include face to face, and web based technology. High computer proficiency with a 60 WPM typing speed. Knowledgeable and skilled in Excel, Word, and other office related software. Exceptional communication skills both written and oral. Self driven, multitasking and prioritization, and organizational skills.
Overview
12
12
years of professional experience
Work History
Account Manager/ E-Commerce CSR
ToolPartsPro
03.2021 - 02.2024
- Initially hired as order picker/product quality control associate, was quickly promoted to CSR within 3 months of employment.
- Promoted to Vendor Account Manager to handle accounts with DeWalt, Makita, Milwaukee and other major brands.
- Awarded employee of the month 4 times within the last 2 years
- Rectifying customer issues and determining root cause of problems to resolve product issues, service complaints, or system errors
- Account management includes submitting purchase orders daily, recording backordered products and informing customers, addressing price/order discrepancies.
- Managed multi-line phone system and facilitate 30+ calls with customers, vendors, and other staff
- Offered new solutions to improve website and system. (ie. backorders entered in system intranet to facilitate smooth business operation between departments)
- Diligently maintain and upkeep a filing system for purchase orders, vendors, and pending customer requests and inquiries
- Proactively identify and arrange return authorization back to vendors for incorrect product and missing shipments
- Proficiency in managing eBay and Amazon accounts
Golf Course Groundskeeper
Shadowridge Golf Club
10.2017 - 08.2019
- Provided superb upkeep on all work sites
- Complied with safety regulations and industry standards to prevent accidents and/or injuries on job sites
- Performed general equipment maintenance and repairs to keep tools functional for next use
- Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways
- Fine tuned multitasking abilities - learned time management to enable the daily operation of the facility and meet deadlines
Store Team Leader
Matcha Love
06.2015 - 12.2017
- Analyzed customer levels to prepare ordering merchandise according to store traffic throughout the week
- Monitored staff performance and customer service to retain customer satisfaction for repeat visits
- Improved store sales by 10-30% during peak season by independently keeping store open after hours of operation; typically during end of day rushes
- POS system proficiency. End of day balancing procedures met with no discrepancies
Assistant to Head Golf Professional
Twin Oaks Golf Course
03.2012 - 08.2013
- Assisted in teaching classes for adults and children of up to 20 people
- Contributed to a positive learning environment with strong interpersonal skills
- Taught classes independently upon Head Pro's instruction
- Accompanied junior golfers on the course, whilst providing constructive criticism for swing mechanics
Education
Bachelor of Science - Management Information Systems
San Jose State University
San Jose, CAHigh School Diploma -
Rancho Buena Vista High School
Vista, CA06.2013
Skills
- Exceptional customer service
- Microsoft Word
- Customer Relations
- Calendaring
- Computer Proficiency
- Typing Proficiency
- Prioritization
- Vendor Account Management
Timeline
Account Manager/ E-Commerce CSR
ToolPartsPro
03.2021 - 02.2024
Golf Course Groundskeeper
Shadowridge Golf Club
10.2017 - 08.2019
Store Team Leader
Matcha Love
06.2015 - 12.2017
Assistant to Head Golf Professional
Twin Oaks Golf Course
03.2012 - 08.2013
Bachelor of Science - Management Information Systems
San Jose State University
High School Diploma -
Rancho Buena Vista High School
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