Melissa Enders
Sheboygan,WI
Summary
Enthusiastic candidate with extensive experience in cash handling, customer service, account service processing and management. Strong knowledge of banking services and products. Reliable and professional employee bringing extensive financial and customer service knowledge from fast-pace banking. Provides professional and courteous service with high levels of integrity and accuracy.
Consistently recognized for “service with a smile” mentality.
Overview
32
32
years of professional experience
Work History
Teller, Lead Teller, CSR, Service Manager
Wells Fargo
11.1991 - 10.2023
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Identified potential needs through observation, questioning, and listening.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Identified sales opportunities and referred customers to branch partners in financial services
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers
- Processed applications for new accounts.
- Trained new hires on customer service policies and procedures.
- Mentored and trained new tellers on bank procedures and customer service standards
Education
High School Diploma -
North High School
Sheboygan, WI06.1989
Skills
- Cash Handling and Management
- Fraud Detection
- Exceptional Customer Service
- New Account Setup
- Account Services
- Product and Service Sales
- Customer Relationship Building
- Positive
- New Employee Hiring
Timeline
Teller, Lead Teller, CSR, Service Manager
Wells Fargo
11.1991 - 10.2023
High School Diploma -
North High School