Sean Norden
Peabody,MA
Summary
Dedicated professional with proven customer service skills. Experienced in inventory management, problem-solving, and team collaboration, committed to enhancing customer satisfaction and driving sales.
Overview
3
3
years of professional experience
Work History
Utz Vendor
UTZ Quality Foods
Peabody, Massachusetts
04.2025 - Current
- Managed inventory levels to ensure product availability and quality.
- Reset store displays for special events and seasonal merchandise changes.
- Produced sales documents, finalized deals and filed records.
Front End Associate
Stop and Shop Supermarket
Peabody, Massachusetts
08.2022 - Current
- Assisted customers in locating products and answering inquiries.
- Guided new employees on store policies and procedures.
- Provided exceptional customer service to enhance shopping experience.
- Processed customer transactions and provided excellent customer service.
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Provided product knowledge to customers as needed.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Ensured pricing is correct and applied discounts and loyalty programs appropriately.
- Trained new front-end associates on checkout procedures and customer service best practices.
- Participated in periodic team meetings to discuss targets, achievements, and areas for improvement.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
Education
High School Diploma -
Peabody Veterans Memorial Highschool
Peabody, MA06-2024
Some College (No Degree) - HVAC (Refrigeration And Air Conditioning)
Peterson Trade School
Woburn, MASkills
- Inventory management
- Visual merchandising
- PO processing
- Sales documentation
- Product knowledge
- Customer relationship management
References
References available upon request.
Timeline
Utz Vendor
UTZ Quality Foods
04.2025 - Current
Front End Associate
Stop and Shop Supermarket
08.2022 - Current
High School Diploma -
Peabody Veterans Memorial Highschool
Some College (No Degree) - HVAC (Refrigeration And Air Conditioning)
Peterson Trade School