Brian Sanchez
Burleson,TX
Summary
Customer service and operations professional with over 5 years of experience in fast-paced environments. Managed client relationships and logistics while resolving urgent service issues. Skilled in bilingual communication and consultative sales, contributing to improved customer satisfaction and operational efficiency.
Overview
1
1
Language
6
6
years of professional experience
Work History
Luxury Fragrance Specialist Vendor
Birkenstock / Puig
, TX
10.2024 - Current
- Account Value Generation: Consistently achieve $3,000 to $6,000 in sales volume per shift by executing active listening, building client rapport, and introducing tailored product solutions.
- High-Volume Client Support: Delivered exceptional, consultative customer service for premium global brands, enhancing client satisfaction and effectively resolving complex inquiries with a warm, professional demeanor.
- Product Knowledge Expertise: Serve as an expert on brand catalogs and inventory, translating detailed product notes into custom recommendations based on distinct customer needs.
- Fast-Paced Problem Solving: Managed high-traffic retail environments with efficiency, ensuring attentive customer service and seamless transaction management during peak hours.
Sales Associate Lead / Brand Ambassador
Birkenstock / Puig
, TX
09.2020 - 12.2022
- Goal-Oriented Performance: Exceeded monthly sales metrics consistently by building long-term, trust-based customer relationships and utilizing data-backed product insights.
- Proactive Engagement: Re-engaged historical clients through cold-calling campaigns and maintained a local clientele database to foster strong customer relationships.
- Team Leadership & Inquiries: Led resolution of escalated customer inquiries, processed orders, and addressed complex service issues, ensuring immediate customer satisfaction.
- Inventory & Asset Control: Conducted audits of retail inventory and supported loss prevention initiatives, contributing to operational accuracy in a high-volume store.
Travel Contractual Security & Protection Specialist
DFPS / Child Protective Services
, TX
03.2023 - 03.2026
- High-Stakes Accountability: Provided rapid, professional crisis intervention while traveling statewide to fulfill strict client contracts with 100% compliance and detailed operational reporting.
- Advanced Conflict Resolution: Managed critical, fast-moving situations for Texas DFPS, employing elite communication to de-escalate volatile conflicts among vulnerable groups and ensuring safety and stability.
- Facility & Asset Security: Maintained physical safety and administrative control over secure grounds, demonstrating meticulous attention to detail and achieving zero-error risk mitigation.
Armored Service Technician (AST) / Driver
Loomis Armored Inc.
Dallas, TX
01.2023 - 08.2024
- Logistical & Precision Accuracy: Managed strict cash vault operations and secured daily transport of high-value client assets totaling up to six figures per shift, achieving a flawless zero-loss record.
- Cultivated relationships with premium commercial accounts during pickups and service events, ensuring professional service standards and fostering corporate trust.
- Diagnosed, serviced, and maintained complex Automated Teller Machines (ATMs) to ensure operational uptime and reliable customer access.
- Managed critical logistics, route scheduling, and inventory documentation under tight timelines to support efficient operations.
Education
Associates Degree - Information Systems
Tarrant County College
Mansfield, TX08-2026
Skills
- Sales operations
- Consultative Support
- Customer support
- Sales Negotiation
- Relationship management
- Lead Generation
- Logistics & Quality Control
- Premium Inventory Management
- Inventory management
- Manage inventory
- Operational efficiency
- Technical troubleshooting
- Data analysis
- Bilingual Fluency
- Written communication
- Product knowledge
- Product presentation
- Positive customer engagement
- Organization
- Store organization
- Communication & Support
- Advanced De-escalation
- Conflict Resolution
- Adaptability and flexibility
- Product knowledge
- Adaptability and flexibility
Entrepreneurial Ventures
E-Commerce Store Owner & Digital Services Promoter, Online/Remote, 01/01/18, CURRENT, End-to-End Order Fulfillment: Directed all order processing, logistical workflows, international product sourcing, and customer support inquiries for two online retail stores spanning seven years., Client Communications Management: Handled incoming service inquiries, resolved complex order discrepancies, and built scalable B2B vendor supply channels to ensure seamless fulfillment., Professional Account Growth: Oversaw incoming digital service inquiries, managed professional customer outreach, and negotiated wholesale inventory pricing agreements to optimize profit/loss margins.
Languages
Spanish
Full Professional
Timeline
Luxury Fragrance Specialist Vendor
Birkenstock / Puig
10.2024 - Current
Travel Contractual Security & Protection Specialist
DFPS / Child Protective Services
03.2023 - 03.2026
Armored Service Technician (AST) / Driver
Loomis Armored Inc.
01.2023 - 08.2024
Sales Associate Lead / Brand Ambassador
Birkenstock / Puig
09.2020 - 12.2022
Associates Degree - Information Systems
Tarrant County College