Eva McVey
Nashville,TN
Summary
Highly knowledgeable with luxury beauty products, fragrances and product application. Over 10 years experience with multiple companies and all cosmetic brands.
Thoroughly trained freelance makeup artist, skincare specialist and fragrance expert.
Leading a high-performing team and implementing effective team building tactics to work alongside them, boost morale and reduce turnover.
Expert in staff training and development.
Regularly achieve departmental goals such as monthly numbers, SPH and IPT through strategic planning.
A flawless track record in successful leadership and positive customer experiences.
Reliable, responsible and highly successful in any managerial position.
Overview
6
6
years of professional experience
Work History
Luxury Fragrance Manager
Dillard's
10.2023 - Current
- Manager of all luxury fragrance counters in the store.
- Work alongside many brands.
- Accomplished multiple tasks within timeframes established by store managers.
- Maintained a professional, organized, and safe environment for employees and customers.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Resolved staff member conflicts, actively listening to concerns and finding proper solutions.
- Cross-trained employees to maximize team agility and performance.
- Achieved departmental goals, maintained a high SPH and IPT by developing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Established team priorities, maintained schedules and monitored performance.
Cosmetics Counter Manager - Laura Mercier
Nordstrom
05.2022 - 10.2023
- Collaborated with vendors to secure exclusive products, enhancing the cosmetic counter's offerings.
- Maintained a clean and organized work environment, promoting safety and professionalism for both staff and customers.
- Implemented visual merchandising strategies to attract customers and showcase top-selling products effectively.
- Successfully implemented cross-selling techniques by recommending complementary products during client consultations which led to increased average transaction values.
- Trained new employees on proper makeup application techniques, improving overall team performance.
- Boosted customer satisfaction by providing personalized beauty consultations and product recommendations.
Sales and Service Coordinator
Sephora
09.2021 - 05.2022
- Managed a high volume of customer interactions, ensuring timely resolutions and positive outcomes.
- Coordinated logistics for product deliveries, minimizing delays and maximizing client satisfaction.
- Increased sales revenue by building strong customer relationships and understanding their needs.
- Collaborated with sales representatives to achieve monthly targets consistently.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Prestige Beauty Advisor
Ulta
09.2019 - 04.2020
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Cross-sold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
Education
High School Diploma -
Greenbrier East High School
Lewisburg, WV01-2013
Skills
- Customer service
- Task delegation
- Staff management
- Goal setting
- Staff training and development
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Sales techniques
- Verbal and written communication
- Sales management
Timeline
Luxury Fragrance Manager
Dillard's
10.2023 - Current
Cosmetics Counter Manager - Laura Mercier
Nordstrom
05.2022 - 10.2023
Sales and Service Coordinator
Sephora
09.2021 - 05.2022
Prestige Beauty Advisor
Ulta
09.2019 - 04.2020
High School Diploma -
Greenbrier East High School
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