Sean O’Connell
Orange,USA
Summary
Accomplished Salesforce delivery leader with a proven track record , mastering Salesforce Core Clouds and excelling in global team management. Spearheaded the integration of CPQ and ERP systems, significantly enhancing quote-to-cash processes. Renowned for leadership in delivery and fostering user adoption, I drive operational excellence and business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Manager, Global Delivery Team
Crowe
Chicago, IL
02.2023 - 10.2024
- Designed and implemented complex, scalable Salesforce solutions integrating CPQ, Billing, and ERP systems
- Advised clients on best practices for optimizing quote-to-cash processes and revenue operations
- Led the creation and expansion of the India Global Delivery team, fostering a high-performance environment that enhanced collaboration, innovation, and operational efficiency
- Developed and implemented training programs on Salesforce and Salesforce Revenue Cloud to elevate team skills
- Spearheaded the execution of large-scale, cross-cloud projects, ensuring alignment with client goals and successful project delivery
Practice Director
Spaulding Ridge
Chicago, IL
01.2020 - 01.2023
- Created and managed the growth of the Manila delivery team and acted as interim country manager for the Philippines
- Trained the Manila team in Salesforce and CPQ, improving team competencies and project outcomes
- Collaborated with GTM teams to develop strategic partnerships, leading to business development opportunities
- Provided leadership and mentorship, playing a key role in staff recruitment, retention, and development
- Architected and deployed automated workflows, guided selling strategies, and approval processes to enhance sales efficiency and compliance
- Acted as a trusted advisor for digital transformation strategies, aligning Salesforce capabilities with business objectives
Practice Director
A5
Pleasanton, CA
10.2018 - 12.2019
- Designed and implemented CPQ and Billing solutions to streamline complex pricing and contract lifecycle management
- Led the Salesforce practice, improving operational efficiency and boosting overall process flow
- Developed and executed business intelligence architecture for delivering end-to-end BI solutions, driving client success
- Recruited and mentored a dynamic team of professionals, building a robust Salesforce practice
- Built relationships with strategic partners, contributing to business growth and development
- Integrated third-party applications such as Conga, DocuSign, and Celigo to enhance contract execution and revenue recognition
Delivery Director
Simplus
Salt Lake City, UT
05.2017 - 10.2018
- Directed day-to-day operations for Salesforce applications, including partner integrations (e.g., Mulesoft, Boomi)
- Led large-scale CPQ deployments, driving process automation and revenue optimization
- Trained and managed the Manila delivery team, optimizing project delivery through effective resource allocation
- Provided leadership in staffing processes, recruitment, and development of delivery teams across the globe
- Managed the budget and resource estimates for various Salesforce projects, ensuring timely and cost-effective delivery
- Designed scalable architecture solutions that enabled seamless integration between Salesforce, ERP, and financial systems
Practice Manager
Simplus
Salt Lake City, UT
04.2016 - 05.2017
- Led Salesforce Revenue Cloud implementations, streamlining quote-to-cash processes and ensuring seamless integrations
- Designed scalable Salesforce solutions, integrating CPQ, and ERP systems (e.g., NetSuite, SAP)
- Architected and implemented cross-cloud solutions, leveraging Sales Cloud, Service Cloud, and Experience Cloud
- Integrated third-party applications (Conga, DocuSign, Boomi, Celigo) to enhance Salesforce functionality
- Led training programs to upskill internal teams and client users, ensuring successful adoption of Salesforce CPQ solutions
- Supported business development efforts and go-to-market strategies, contributing to Salesforce practice growth
Sr Consultant, Salesforce
Simplus
Salt Lake City, UT
05.2015 - 04.2016
- Conducted gap analysis and worked closely with stakeholders to deliver accurate Salesforce solutions
- Created workflows and complex formulas to optimize Salesforce operations and meet client requirements
- Provided strategic recommendations to enhance Salesforce performance and data management
Education
Bachelor’s Degree - Business Management
St. John's University
Collegeview, MNHigh School Diploma -
Benilde-St. Margaret's High School
St. Louis Park, MNSkills
- Salesforce Core Clouds
- Revenue Cloud
- CPQ Architecture
- Quote-to-Cash Process Optimization
- End-to-End System Integration
- Global Team Management
- Delivery Leadership
- Project Management
- Resource Management
- Business Process Automation
- Workflow Design
- Business Development
- GTM Strategy
- Training
- User Adoption Enablement
Certification
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified CPQ Specialist
- Salesforce Certified Revenue Cloud Consultant
Timeline
Senior Manager, Global Delivery Team
Crowe
02.2023 - 10.2024
Practice Director
Spaulding Ridge
01.2020 - 01.2023
Practice Director
A5
10.2018 - 12.2019
Delivery Director
Simplus
05.2017 - 10.2018
Practice Manager
Simplus
04.2016 - 05.2017
Sr Consultant, Salesforce
Simplus
05.2015 - 04.2016
Bachelor’s Degree - Business Management
St. John's University
High School Diploma -
Benilde-St. Margaret's High School
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