Sean Olson
Plantsville,CT
Summary
Motivated college student seeking opportunities in a communications field, with strong interpersonal skills and a solid foundation in media literacy. Adaptable, detail-oriented, and eager to grow professionally while contributing to team success. Committed to enhancing client satisfaction through detailed support and understanding of client needs.
Overview
5
5
years of professional experience
Work History
Technical Product Support Specialist
ASSA ABLOY Group
Berlin, Connecticut
01.2026 - Current
- Delivered technical support, empowering customers to effectively utilize product functions and features.
- Assisted in troubleshooting product issues, ensuring timely resolutions for clients.
- Acquired and sustained comprehensive product knowledge to enhance support quality and responsiveness.
- Analyzed customer feedback to enhance product functionality and user experience.
Bartender and Server
LongHorn Steakhouse
Southington, Connecticut
02.2021 - Current
- Establish rapport with guests and ensure they feel welcome by providing responsive, professional, and gracious service
- Demonstrate a strong knowledge of menu items and offer suggestions as needed
- Record accurate orders and manage cash/credit card payments
- Managed inventory levels and restocked supplies during service hours.
Education
Bachelor of Arts - Communications And Multimedia
Central Connecticut State University
New Britain, CT05-2026
Skills
- Technical troubleshooting
- CRM software
- Data analysis
- Customer support
- Microsoft Office
- Adobe Creative Suite
- Social Media Expertise
- Effective communication
References
Available Upon Request
Timeline
Technical Product Support Specialist
ASSA ABLOY Group
01.2026 - Current
Bartender and Server
LongHorn Steakhouse
02.2021 - Current
Bachelor of Arts - Communications And Multimedia
Central Connecticut State University