Sean Patterson
Corbin,KY
Summary
Experienced service provider with a diverse range of skills gained through working in various areas and fields. Thrives in challenging and goal-driven environments. Excels at assisting others through exceptional interpersonal communication, whether in face-to-face encounters, over the phone, or providing services and advice. Adept at meeting the unique needs of each individual client.
Overview
10
10
years of professional experience
Work History
Private Security Contractor
Strategic Security Corp.
09.2024 - Current
- Provided detailed threat intelligence briefings to both clients and internal teams, enhancing overall situational awareness.
- Maintained high levels of physical fitness and tactical proficiency among team members through regular drills and exercises.
- Developed customized evacuation plans tailored to specific locations or circumstances, ensuring swift extraction when needed.
- Conducted comprehensive security assessments, identifying potential risks and recommending appropriate countermeasures.
Project Lead/ Technician
Xdent Repair
09.2022 - Current
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
HR Coordinator/Recruiter
Total Talent Solutions
02.2022 - 09.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Loan Officer
Dans Pawn Shop
02.2020 - 03.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maximized profits through careful pricing strategies based on market trends and customer demand.
- Boosted team morale by fostering a positive work environment that encouraged open communication between staff members.
- Managed daily operations for a successful pawn shop, overseeing staff and inventory control.
- Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
- Established a strong rapport with customers by providing exceptional service and addressing any concerns or issues that arose during transactions.
Debt Collector
One Main Financial
06.2018 - 12.2019
- Processed payments over the phone and set up recurring drafts
- Managed manual and automatically dialed outbound calls in a call center environment
- Overcame objections by applying advanced training and persuasion techniques
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Server /Shift Lead
Yamato Japanese Restaurant
01.2016 - 05.2018
- Welcomed and acknowledge all guests in a friendly, service-oriented manner
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager
- Helped employees operate productively and stay on task to meet business and customer needs
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
General Dynamics
01.2015 - 01.2016
- Cross-trained and provided back-up for other customer service representatives when needed
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Knox Central High School
Barbourville, KY07.2010
Skills
- Multitasking and organization
- Installation and repair
- Attention to detail
- Conflict management
- Project management
- Interpersonal skills
- Conflict resolution
- Time management abilities
- Problem-solving aptitude
- Logistics coordination
- Analytical skills
- Task prioritization
- Adaptability and flexibility
Personal Information
Authorized To Work: US
Timeline
Private Security Contractor
Strategic Security Corp.
09.2024 - Current
Project Lead/ Technician
Xdent Repair
09.2022 - Current
HR Coordinator/Recruiter
Total Talent Solutions
02.2022 - 09.2022
Loan Officer
Dans Pawn Shop
02.2020 - 03.2022
Debt Collector
One Main Financial
06.2018 - 12.2019
Server /Shift Lead
Yamato Japanese Restaurant
01.2016 - 05.2018
Customer Service Representative
General Dynamics
01.2015 - 01.2016
High School Diploma -
Knox Central High School
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