Sean Patterson
Brandt Information Services
Rochester Hills,MI
5
years of professional experience
Customer service-oriented professional with over 10 years of experience in retail, mortgage, and remote support. Skilled in managing customer interactions and resolving issues efficiently. Leverages effective communication and empathy to foster strong relationships and drive high customer satisfaction.
Work History
Remote Customer Service Representative
2 Years 4 Months- Attention to detail, resolving 95% customer inquiries on first contact.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries and issues through phone, email, and chat support.
- Provided phone-based support for reservations and license sales, ensuring customer satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
Mortgage Closer
11 Months- Collaborated with clients to ensure accurate and timely loan closings.
- Resolved customer issues during escalated calls and maintained customer satisfaction.
- Coordinated closing documents to ensure compliance with regulations and lender requirements.
- Mentored junior closers on best practices for document preparation and client interactions.
Post Closer
4 Months- Ensured client documentation was compliant and complete.
- Communicated with internal teams to fulfill customer requests.
- Reviewed and verified loan documents for accuracy and compliance with company policies.
- Communicated effectively with internal teams and external partners to resolve outstanding issues.
- Mentored junior staff on best practices in document management and compliance standards.
Operations Specialist
7 Months- Served as liaison between brokers and vendors.
- Maintained logs and followed up on customer-related assignments.
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Provided mentorship and training to junior staff on best practices in operations management.
Education
High School Diploma
- Information Technology Specialist (25B)
Completed Basic Training; honorably discharged due to medical reasons.
Skills
Detail-oriented
Customer Support & Satisfaction
Conflict Resolution & De-escalation
CRM & Ticketing Systems
Call Center Operations
Process Improvement
Loan compliance
Remote Communication Tools
Training & Team Collaboration
Time Management & Organization
Typing speed 60+ WPM
Empathy & Patience | Communication | Adaptability | Problem Solving | Team Collaboration | Dependability | Self-Motivation
Certifications & Awards
- Brilliant Idea Award, United Wholesale Mortgage – Oct 2023, For innovation of the "Ease" button in the "Edge" system., - Emerge Leadership Award, United Wholesale Mortgage – Jul 2023, Completed 8-week leadership development program.
Timeline
Remote Customer Service Representative
Brandt Information Services
04.2024 - CurrentRead More
Mortgage Closer
United Wholesale Mortgage
03.2023 - 02.2024Read More
Post Closer
United Wholesale Mortgage
11.2022 - 03.2023Read More
Operations Specialist
United Wholesale Mortgage
10.2021 - 05.2022Read More
U.S. Army
from Information Technology Specialist (25B)
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L'Anse Creuse High School North
High School Diploma
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