JORGE FIGUEROA
Hospitality/Customer Service
Chicago,IL
Summary
A highly talented, detail-oriented Customer Service Specialist with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can Enhancing customer experience and cultivating strong customer service and relationships. resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.
Overview
15
15
Years of Enhancing customers relations and experience
Work History
Remote Customer Service Representative
Addison Group
Chicago, IL
03.2022 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Bellman/Doormen
The Blackstone, Autograph Collection
CHICAGO, ILLINOIS
04.2015 - 02.2022
- Collaborated closely with the Guest Services Manager, Front Office Manager, and Director of Rooms to ensure seamless guest experiences and exceed expectations
- Utilized persuasive communication skills to convince 65% of dissatisfied guests to stay with the hotel instead of checking out and seeking accommodation elsewhere.
- Communicated effectively with colleagues to ensure that guest needs are met in a timely manner.
- Coordinated transportation services for special events or groups when necessary.
Stock Lead/Visual Merchandising Manager
GUESS?, Inc.
CHICAGO, ILLINOIS
03.2013 - 04.2016
- Successfully managed stockroom operations delivered comprehensive product training sales associates, & effectively supervised multiple stores across the Chicago area, surpassing quarterly sales goals by an outstanding 45%.
- Inspired and trained team members in both creative and logistical aspects of visual merchandising, equipping colleagues to design and implement innovative displays.
- Created window and in-store displays for retail businesses and managed store overall appearance to market products effectively, deliver visual appeal and stimulate sales.
Visual Merchandiser Manager
Old Navy, Gap
CHICAGO, ILLINOIS
03.2013 - 04.2016
- Analyzed business plans from the previous year and executed effective merchandising and management strategies, resulting in surpassing historic sales performance
- Elevated overall store appearance by strategically placing products and displays and adapting store spaces to align with merchandising goals for more eye-catching store visuals, boosting up to 45% in annual sales.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Hospitality Administration & Management/Marketing, Bachelor of Business Administration – BBA -
09.2013
Human Resources Management & Administration, Associate of Arts and Sciences – AAS -
05.2010
Skills
- Customer Service
- Retail Management
- Call Center
- Leadership
- Interpersonal skills
- Detail-oriented
- Multi-tasker
- Analytical and Problem-Solving
- Excellent Communication
- High-quality customer service
- Customer service skills
- Video remote services
Websites
Timeline
Remote Customer Service Representative - Addison Group
03.2022 - 02.2024
Bellman/Doormen - The Blackstone, Autograph Collection
04.2015 - 02.2022
Stock Lead/Visual Merchandising Manager - GUESS?, Inc.
03.2013 - 04.2016
Visual Merchandiser Manager - Old Navy, Gap
03.2013 - 04.2016
Robert Morris University – Illinois - Hospitality Administration & Management/Marketing, Bachelor of Business Administration – BBA,
Robert Morris University – Illinois - Human Resources Management & Administration, Associate of Arts and Sciences – AAS,