Sean Perez
Rowlett,TX
Summary
Detail-oriented professional with a focus on database management and SQL troubleshooting. Experienced in managing high-priority incidents and collaborating with cross-functional teams to enhance operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Spec Technical Support ERP
Medline Industries
Rowlett, Texas
12.2020 - Current
- Serve as a key member of the Critical Response Team, managing high-priority incidents and initiating bridge calls with customers and vendors to facilitate timely issue resolution.
- Collaborated with cross-functional team to provide technical support and troubleshooting for multiple branch locations, enhancing overall service delivery.
- Respond to inbound calls and emails to address and resolve IT-related issues reported by branch personnel in real time.
- Conducted daily troubleshooting and data management within Oracle Database using SQL queries (SELECT, INSERT, UPDATE, DELETE) and advanced procedures to identify and resolve system issues.
- Resolved shipping package issues by identifying process bottlenecks, ensuring timely movement of packages through workflow.
- Corrected ZPOGI invoice discrepancies by monitoring and advancing deliveries through invoicing process, achieving successful resolution.
IT Support
Bentley's Pet Stuff
Long Grove, USA
10.2018 - 04.2020
- Supported employees through inbound calls and emails, promptly resolving technical issues to maintain operational efficiency.
- Created user accounts for email and cash register systems, facilitating access for staff and improving workflow.
- Troubleshot and corrected sales programming issues, enhancing system reliability and user experience.
- Took on a leadership role in the absence of management, overseeing IT Helpdesk operations and providing continued support.
Education
Bachelors - Science Computer Information Systems
DeVry University
Addison, IL08-2016
Skills
- Oracle
- MySQL
- Microsoft SQL Server
- Troubleshooting
- C
- Java
- SAP
- Warehouse Management Systems
- Leadership
- Time Management
- Customer Service
- SQL database management
Timeline
Spec Technical Support ERP
Medline Industries
12.2020 - Current
IT Support
Bentley's Pet Stuff
10.2018 - 04.2020
Bachelors - Science Computer Information Systems
DeVry University