Sean Ratcliff
Celina
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction at Dick's Sporting Goods, Inc. Demonstrates exceptional problem resolution and communication skills, along with abilities for training peers and handling complaints effectively. Achieved positive outcomes by blending customer service excellence with efficient complaint handling, showcasing both hard and soft skills without relying on numerical data.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist (CSS)
Dick's Sporting Goods, Inc
08.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Grocery Bagger
Mac's Fresh Market
11.2021 - 05.2022
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
Bachelor's - Business Accountancy
Collin College
Frisco08-2027
High School Diploma -
Centennial High School
Frisco, TX05-2023
Skills
- Customer service
- Good communication skills
- Customer relations
- Excellent written and oral communication
- Complaint handling
- Telephone etiquette
- Problem resolution
Timeline
Customer Service Specialist (CSS)
Dick's Sporting Goods, Inc
08.2022 - Current
Grocery Bagger
Mac's Fresh Market
11.2021 - 05.2022
Bachelor's - Business Accountancy
Collin College
High School Diploma -
Centennial High School
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