Sean Ray
Chico,CA
Summary
Seasoned Production Manager with a proven track record at Coach Works Collision Center, enhancing operational efficiency and exceeding sales targets. Expert in production planning and operations management, coupled with strong leadership and excellent communication skills. Achieved significant improvements in customer satisfaction and team productivity through innovative problem-solving and meticulous attention to detail.
Overview
13
13
years of professional experience
Work History
Production Manager
Coach Works Collision Center
Chico, CA
01.2018 - Current
- Managed a team of technicians and support staff in a busy automotive body shop environment
- Monitor production processes to identify areas for improvement and implement strategies for increased efficiency
- Maintained a high level of customer satisfaction through effective communication and problem-solving skills
- Successfully met and exceeded monthly sales and profit targets through effective scheduling and resource management
Auto Collision Estimator
Courtesy Automotive Collision Center
11.2014 - 01.2018
- Evaluated auto body damage and provided accurate estimates for collision repairs
- Interacted with insurance companies to negotiate repair costs and ensure timely processing of claims
- Utilized estimating software to generate detailed repair quotes and track the progress of collision repairs
- Reviewed repair plans and coordinated with technicians to ensure quality workmanship and customer satisfaction
Library Circulation Clerk
Butte Community College
Chico, CA
08.2011 - 11.2014
- Managed and maintained the circulation desk, ensuring smooth operation and efficient customer service
- Processed library materials for check-in and check-out, accurately updating the circulation system
- Assisted patrons with locating and requesting materials, providing helpful recommendations and information
- Resolved customer inquiries and issues regarding fines, account status, and library policies, demonstrating excellent communication skills
Education
Bachelor of Arts - Psychology
California State University - Chico
Chico, CA05.2022
Skills
- Production Planning
- Operations Management
- Strong leadership abilities
- Staff Management
- Attention to Detail
- Excellent Communication
- Computer Skills
- Organization and Time Management
- Problem Resolution
- Active Listening
- Critical Thinking
Timeline
Production Manager
Coach Works Collision Center
01.2018 - Current
Auto Collision Estimator
Courtesy Automotive Collision Center
11.2014 - 01.2018
Library Circulation Clerk
Butte Community College
08.2011 - 11.2014
Bachelor of Arts - Psychology
California State University - Chico