Sean Reese
Albuquerque,United States
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Director of Operations
LNB Enterprises
Albuquerque, NM
08.2023 - 01.2024
- Oversee project timelines, budgets, and resource allocation, collaborating with project managers to streamline processes. Successfully deliver projects on time and within budget, exceeding client expectations.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Spearheaded development and implementation of strategic initiatives.
Customer Success Manager
Wonderschool
Albuquerque, NM
06.2022 - 02.2023
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Managed portfolio of over key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Account Manager
Paychex Inc
Albuquerque, NM
01.2021 - 06.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Regional Business Development Manager
OYO
Albuquerque, NM
08.2019 - 12.2020
- Expanded regional market presence by identifying and pursuing new business opportunities.
- Developed key partnerships for increased revenue generation with strategic alliances and joint ventures.
- Achieved sales growth by creating and implementing effective marketing strategies.
- Managed cross-functional teams to drive successful project execution and customer satisfaction.
Client Service Supervisor
Paychex Inc
Albuquerque, NM
01.2018 - 08.2019
- Enhanced client satisfaction by addressing concerns and resolving issues in a timely manner.
- Streamlined communication channels for improved efficiency and quicker issue resolution.
- Supervised day-to-day operations, ensuring a high level of quality service delivery to clients.
- Developed strong relationships with clients, fostering trust and loyalty that resulted in repeat business.
Education
Associate of Arts - Business
06.2025
Skills
- Strategic Planning
- Operations Oversight
- Process Improvement
- Strategic planning and execution
- Leadership Development
- Business Management
- Customer Service Management
- Department Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations - LNB Enterprises
08.2023 - 01.2024
Customer Success Manager - Wonderschool
06.2022 - 02.2023
Account Manager - Paychex Inc
01.2021 - 06.2022
Regional Business Development Manager - OYO
08.2019 - 12.2020
Client Service Supervisor - Paychex Inc
01.2018 - 08.2019
Central New Mexico Community College - Associate of Arts, Business